2025-Q1 quarterly report on the operations of The Elliott Long-Term Care Residence (the ELTCR), be received.

8:54to see that butterfly method in action, the approach.

8:58Are there any, just a minute,

9:00before, can somebody put the,

9:02it's just on the motion on the floor

9:06for the consent agenda?

9:07Councillor Richardson, Councillor Rourow, seconds.

9:11Are there any questions?

9:14Councillor Cossin.

9:18Thank you, through you, Chair, to Mr. Rourow.

9:22I just had a question with regard to the butterfly approach.

9:24We've heard so many great things about it

9:26and it's really exciting

9:28that things are continuing to progress.

9:31My question is with regard to the numbers in the report.

9:35So 33% of the staff have completed the training.

9:39Is the goal for all staff to complete the training

9:42or is there a specific number of staff

9:47for the accreditation?

9:48Thank you.

9:50Sure, happy to reply to that, Chair Downer.

9:53So the 33% represents the three home areas

9:57that we have trained.

9:59We are now planning to roll out the continuation

10:03of the expansion of the approach

10:04into our second floor at Long-Term Care,

10:06which will probably be above another 25 or 30% of our staff.

10:11The number is a whole number.

10:12So it's all of the staff who work at the Elliott,

10:14including those who work in the retirement side.

10:18We are contemplating our approach on that side of the house,

10:22but right now we're focused on Long-Term Care.

10:24So anticipate that as we move through

10:27that number will increase,

10:29but the 33% that we referenced here

10:32are all of the staff who work in the Long-Term Care areas

10:35where Butterfly has been fully knee-toed.

10:42Okay, thank you.

10:43And then just a question of clarity.

10:46So you will be trying to have everyone

10:50complete that accreditation.

10:52Correct.

10:54Great, thank you.

10:57Thank you.

10:58Are there any other questions?

10:59Councillor Keaton.

11:01Thank you, Chair.

11:04I just want to congratulate you on having no complaints

11:07and incidents.

11:08I remember in the last report,

11:10we had a couple that we had to go through.

11:11And so I am assuming that you all did some great work

11:15to resolve things.

11:16And I was wondering, could you explain a little bit

11:20about what your process is when you have issues

11:23like on the report about a resident having an issue

11:29with a resident?

11:33Sure, happy to again,

11:35I'm going to chair down.

11:36So it depends on the nature, of course,

11:41and it depends on the people involved.

11:48Usually what is required is we have a behavioral support

11:51structure that supports residents or those who live here

11:56and their families in knowing how to manage

11:59difficult emotions.

12:00And so we do have a team that enables that for us.

12:03And usually there's a resident to resident issue.

12:08We utilize the interventions of that team

12:12to kind of support folks,

12:14people who live here to resolution

12:15and I'll go in through any future pressures

12:20that may or conflicts that may arise.

12:23And those things are considered events

12:27that will be deemed a critical incident.

12:29So they're usually reported in the mastering

12:32and almost all things.

12:37Thank you.

12:43Okay, are there any other questions or comments?

12:48Okay, seeing none, thank you.

12:51Is there anyone opposed to the item on the consent agenda?

12:57The quarterly report?

13:00Seeing none, that passes.

13:02Are there any announcements from the Elliot