City Council · October 28, 2025 · Item 9.3
Receive the report Utility Billing Project Status and Customer Accounts By-law update. That the Utility Billing and Collections Customer Accounts by-law…
Amendment under the agenda item Utility Billing Project Status and Customer Accounts By-law Update - 2025-457
Carried (13 to 0)
13 in favour, 0 against — unanimous
What was voted on
The motion in its exact words, as recorded in the minutes.
Receive the report Utility Billing Project Status and Customer Accounts By-law update. That the Utility Billing and Collections Customer Accounts by-law, as authority for in-house processing of billing and collections, be brought to Council in Q1, 2026. That the Stormwater by-law (2023)-20839, be amended by by-law (2025)-21108, at the October 28, 2025 Council Meeting.
How the room voted
In favour (13)
- Allt
- Billings
- Busuttil
- Caron
- Caton
- Chew
- Downer
- Gibson
- Goller
- Guthrie
- Hauser
- Klassen
- Richardson
What council was given
The staff reports and correspondence attached to this item. The summaries are written automatically, so you can tell what a document is without opening a ninety-page PDF.
- Utility Billing Project Status and Customer Accounts By-law Update - 2025-457.pdf
An update on the City's move to bring water, wastewater and stormwater billing in-house from Alectra Utilities, with the switchover set for the end of May 2026. Council is asked to receive the report, to have a new customer accounts by-law brought forward in early 2026 since the old one named Alectra as billing agent, and to amend the stormwater rates by-law at the October 28, 2025 meeting.
- Attachment-1 UB Presentation.pdf
A summary is this site’s description of a document, not the City’s. Open the document before relying on one.
What was said
10 words from the meeting recording, transcribed automatically. Times are from the start of the recording.
Read the debate(click to open)
2:16:51which is the centralization of the back office support functions.
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The motion, the vote and the debate come from the City of Guelph’s published record, reproduced rather than interpreted. The document summaries above are the exception: those words were written for this site.