City Council · October 28, 2025 · Item 10.1
Staff to incorporate recommendations from the Centralization of Back-Office Functions report, dated October 28, 2025, within the annual workplan process where appropriate.
Main motion under the agenda item Centralization of Back-Office Support Functions Review - 2025-504
Carried (13 to 0)
13 in favour, 0 against — unanimous
What was voted on
The motion in its exact words, as recorded in the minutes.
That staff be directed to incorporate recommendations from the Centralization of Back-Office Functions report, dated October 28, 2025, within the annual workplan process where appropriate.
Moved by Councillor Caton, seconded by Councillor Klassen.
How the room voted
In favour (13)
- Allt
- Billings
- Busuttil
- Caron
- Caton
- Chew
- Downer
- Gibson
- Goller
- Guthrie
- Hauser
- Klassen
- Richardson
What council was given
The staff reports and correspondence attached to this item. The summaries are written automatically, so you can tell what a document is without opening a ninety-page PDF.
- Centralization of Back-Office Support Functions Review - 2025-504.pdf
Findings from consultant Optimus SBR on whether the City could merge back-office services such as administration with The Elliott long-term care home, Guelph Police Service and Guelph Public Library. A 2021 KPMG review suggested savings of $500,000 to $1 million; this review estimates only $85,000 to $120,000, and does not recommend full centralization. Staff ask to fold the remaining recommendations into annual work plans.
- Attachment-1 Centralization of Back-Office Supports – Final Future State Report.pdf
A summary is this site’s description of a document, not the City’s. Open the document before relying on one.
What was said
543 words from the meeting recording, transcribed automatically. Times are from the start of the recording.
Read the debate(click to open)
2:16:45Okay. Let me move on.
2:16:48We have only one item on the consent agenda for council,
2:16:51which is the centralization of the back office support functions.
2:16:54Does anyone want that pulled?
2:16:56Okay.
2:16:57Kate, go ahead.
2:16:58I'll turn it over to you.
2:16:59Thanks through you.
2:17:00I don't really have anything else.
2:17:02I just wanted to make a comment on it to thank our back office support staff.
2:17:06I think that it's a job that often gets overlooked.
2:17:10And they are the heart of our city and they do a really good job.
2:17:15So I just wanted to appreciate all the work they did going into this report
2:17:19and just what they do generally.
2:17:20Thanks.
2:17:21Yeah. Thank you.
2:17:22That's kind. Thank you very much.
2:17:24So would actually,
2:17:25Councillor Kate,
2:17:26would you be willing to just move that, the consent then?
2:17:28Yep. And who wants to, who wants to second it?
2:17:31Claeson. Okay. Great.
2:17:33So I just want to say one very quick comment,
2:17:35but you know what I say quick,
2:17:36it really means about 45 seconds.
2:17:38But before I call the vote,
2:17:40I just want to really draw attention to the fact that council did this.
2:17:45I often hear too many times that council or the immediate,
2:17:51is not interested in looking for efficiencies.
2:17:54They're not willing to do reviews.
2:17:57That everything is just always status quo and they're not willing to,
2:18:00you know, do the work necessary to see how things are working.
2:18:04This report shows you that we did do it.
2:18:09Okay.
2:18:10And so not only did we do a service rationalization review,
2:18:13a few years ago,
2:18:14but we did do a review of the report.
2:18:16And so we did a review of the report.
2:18:18And so not only did we do a service rationalization review a few years ago,
2:18:23came out with several different recommendations.
2:18:26One of the recommendations was exactly this.
2:18:30Council voted to do this work.
2:18:33The work was done by a third party.
2:18:37And it came back and here it is.
2:18:39Transparenly we're telling everyone that we did this work.
2:18:42And so, yeah, it's, it's, you know,
2:18:46I'm seeing a lot of comments from community staff about this work.
2:18:50They're saying, you know,
2:18:52only $35,000 to a hundred and so thousand dollars and potential savings
2:18:55under a few different categories on some of the back office stuff.
2:19:01But the point is, is that we did it.
2:19:03It's not so much about the monetary efficiencies and savings.
2:19:07Of course it is.
2:19:08If that's an outcome that comes from it,
2:19:10but we did the work.
2:19:11And so I just really want to thank council.
2:19:13For doing this work.
2:19:14say okay yeah the city's looking into this kind of stuff because council is
2:19:18united on doing this this is what we do okay so I just want to really to say
2:19:23that before I call the vote because sometimes these things get overlooked
2:19:26that they're not stated in the public realm enough that we're doing these this
2:19:29type of work well we are here it is okay with that it's been moved and seconded
2:19:34I'm gonna call the vote is anyone against that consent item nobody that's
2:19:40unanimous as well thank you very much we have the items for discussion and we
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The motion, the vote and the debate come from the City of Guelph’s published record, reproduced rather than interpreted. The document summaries above are the exception: those words were written for this site.