Guelph. Future Ready Progress Report, dated June 6, 2023, be received. That City Council respectfully requests its local boards and shared services (Guelph Public Library…

1:08:20the Guelph Future Ready 2022 progress report.

1:08:24Throughout the presentation,

1:08:25members of the executive team will walk you through

1:08:27this report displayed online,

1:08:30so that you can see what's on track

1:08:32and where we need to refocus and address any gaps

1:08:34as we work towards our goals in Guelph,

1:08:36our Future Ready strategic plan,

1:08:38which is, as you know, well underway.

1:08:42We would certainly like to keep the discussion today

1:08:43at the strategic plan level with you

1:08:46as our board of governors.

1:08:47You'll remember that our current strategic plan

1:08:49includes our priorities from 2019 until the end of 2023.

1:08:54And you're also aware we're all already looking ahead

1:08:58as to the work towards a refreshed 24 to 20 27

1:09:01strategic plan and a new multi-year budget,

1:09:04which will guide us through the next four years.

1:09:07This year's progress report will be the second

1:09:10last report for the Future Ready plan

1:09:11with the next year being the transition year

1:09:14as we close off a previous strategic plan,

1:09:15KPI's and begin that new conversation

1:09:18with council about the KPIs

1:09:20and outcomes for the 24 to 27 strategic plan.

1:09:24You will have noticed a few changes

1:09:26since the last year's report.

1:09:28Now that we have three years of data,

1:09:29we can show trends and compare 22 to 21 and 2020.

1:09:34Insights gained from looking at these trends

1:09:36can drive action and improvements

1:09:37on key performance indicators

1:09:39and strategic initiatives throughout 2023.

1:09:43We have embedded power, the BI tables into the website

1:09:47and these visual tables allow us to better visualize

1:09:51the data and highlight performance.

1:09:53It also sets us up well for the future

1:09:55reporting by creating links to the data services

1:09:58or data sources rather,

1:10:00which will provide more useful insights

1:10:02into the city's performance

1:10:04as we continue to mature in our data journey.

1:10:07We will use the opportunity today

1:10:09to walk you through the report website,

1:10:11highlight successes and of course areas for improvement.

1:10:15It is because of this progressive and flexible approach

1:10:18that the city of Guam has been recognized as a leader

1:10:20in the public sector for developing performance

1:10:23and data driven culture.

1:10:25Performance report is our way to report back to council

1:10:28and of course the community on the status of KPIs

1:10:30and the strategic initiatives and their outcomes.

1:10:34We've identified these matters

1:10:37during the creation of the strategic plan.

1:10:39So that's a link for you as we create it,

1:10:41how do we report back and this is that future look.

1:10:44So think about that in terms of the work

1:10:46that you're also doing for the 24 27.

1:10:49You've got lots of questions,

1:10:50but this is where some of the questions come home.

1:10:53What are the KPIs?

1:10:54What does the budget actually look like?

1:10:56You get to see some of these pieces

1:10:58and of course it increases accountability

1:11:00and trust in local government.

1:11:02And that's an important result of the work

1:11:03when we can be in front of you like this

1:11:05and by default we're in front of the community like this

1:11:08expressing these things.

1:11:10And I think folks will see good news

1:11:12in both the areas that are working well

1:11:14and perhaps they'll see I think good news

1:11:16in some of the areas we're noting areas of improvement.

1:11:21This report is an update for the year 2022,

1:11:23but you'll notice we haven't called this an annual report.

1:11:26As we continue to build and strengthen

1:11:28our performance culture,

1:11:30we will improve our data collection and report in process

1:11:33as we move towards the goal of real time performance measures.

1:11:36And you will see us integrate this work into the items

1:11:39we bring forward for consideration.

1:11:42So now for what this report isn't,

1:11:44it's not a catch all report

1:11:45that only shows green lights and positive stories.

1:11:49There's lots of that in there,

1:11:50but it's also a report that's balanced.

1:11:53It shows what's going well

1:11:54in the areas where we need to improve.

1:11:56We recognize the balanced reporting is critical

1:11:59as we move towards being more performance driven

1:12:01and data informed in our decision making.

1:12:04And when I say our, I mean staff

1:12:05and of course our Board of Governors, you folks as well.

1:12:10This is also not a report that highlights

1:12:12every single department in the city.

1:12:14Many important areas are not currently reflected

1:12:16in these KPIs or initiatives.

1:12:18And one of the key takeaways of the 2022 progress report

1:12:22exercises the number of indicators

1:12:24that are not being reported

1:12:25because the data is not available.

1:12:27And so that's okay until it's not.

1:12:29So that's part of we're working through these things.

1:12:32So will the data be available

1:12:33and what do we have to do to make it available?

1:12:35And that's those areas of gray sometimes

1:12:38where we want to improve.

1:12:39We're just not quite there yet.

1:12:41And there's nothing wrong with that because

1:12:43and don't shoot any of the messengers as well

1:12:46or we'll never get up here and say things.

1:12:47And that's the value we want to be able to come

1:12:49and participate and share.

1:12:50It's not quite working when there's lots working of course.

1:12:54And the data provided by external sources

1:12:57which may not regularly report.

1:12:59So that's also a piece

1:13:01that we have to bring in some outside data.

1:13:03We're not the masters of that.

1:13:04We don't control it.

1:13:05And of course the timing of the data release

1:13:07doesn't always coincide with the timing of our report.

1:13:12And so while this may seem, you know,

1:13:14it's a little bit negative,

1:13:15but again, I just want to keep coming back to it.

1:13:17It's not, it feels it, but it's not.

1:13:19It's okay to talk about these,

1:13:21that things that come for others

1:13:22or we're not quite ready for prime time yet

1:13:25because that's how we get ready for prime time.

1:13:27It is also something that only becomes apparent

1:13:29through the experience of trying to capture the data

1:13:32and report it over a number of years.

1:13:34And I think we're starting to see the benefits now.

1:13:36I mentioned the three year trends.

1:13:38We're now starting to reflect some of these results.

1:13:41You know, sometimes you can ask us

1:13:43and the good answer is, well, it's one year's worth of data.

1:13:45We're now starting to get into good trends for some areas.

1:13:48So you start to see some come into the light here.

1:13:51Some have been there for a while.

1:13:53And these lessons are important on the journey

1:13:55for all of us.

1:13:56It forms the development and selection

1:13:58of improved KPIs for the refreshed strategic plan.

1:14:02So with that in mind,

1:14:03I'll hand this over to members of our executive team

1:14:06who'll walk us through some of the highlights

1:14:07and our strategic priority areas starting with Jane Holmes

1:14:11our deputy CEO of infrastructure development and enterprise.

1:14:14Jane.

1:14:24So good afternoon, council.

1:14:25So today we'll start our tour on the homepage

1:14:28where there's a brief message from our CAO and a video

1:14:31showing staff from across the organization.

1:14:34Each strategic priority we present

1:14:36is organized in the same way

1:14:38with KPIs, strategic initiatives,

1:14:40a collection of highlights that further tells the story

1:14:43of our collective accomplishments

1:14:45and the budgets that support them.

1:14:47With that said, let's dive into our first strategic priority,

1:14:51powering our future.

1:14:54This priority is meant to position wealth

1:14:56as an economy that empowers us.

1:15:00These KPIs provide an overview of the progress

1:15:03we saw in 2022.

1:15:05We can see here that both metrics under this pillar are green.

1:15:09To navigate to the details,

1:15:10we will click on the first KPI

1:15:12and then click on the arrow in the text box

1:15:14above take us to the KPI details.

1:15:19In this example,

1:15:21the number of circular businesses and collaborations

1:15:23undertaken in 2021 trended upwards,

1:15:26increasing from 164 in 2021 to 243 in 2022.

1:15:33The 2020 data is also shown to indicate the trend

1:15:36in this measure.

1:15:40The notes on the right explain more details

1:15:42on the source or drivers of this measure.

1:15:45And if the indicators are red,

1:15:46they also include a plan to return the indicator to green.

1:15:50As Scott has mentioned, highlighting areas

1:15:52where challenges exist is critical to being able to plan

1:15:55and address these factors in the future.

1:16:00Based on each strategic priority has different

1:16:04strategic initiatives that are assessed based

1:16:06on the progress of their scope, schedule and budget.

1:16:11In 2022, this indicator became yellow

1:16:13for the budget component of this plan.

1:16:16Wherever a strategic initiative is reporting

1:16:18either yellow or red, they include a return to green plan.

1:16:21The return to green plan for this initiative

1:16:24is to focus on the grow growth partnerships first

1:16:27and then focus on workforce.

1:16:29The interpretation of these colors is shown in the legend

1:16:32at the top with the button, what do these colors mean?

1:16:37Now I will pass this off to Trevor Lee,

1:16:39our deputy CAO of corporate services

1:16:41to take us through the next few strategic priority areas.

1:16:48Thank you, Jane.

1:16:50Today I'll walk us through a few of the strategic priority

1:16:52areas starting with sustaining our future.

1:16:55As council knows, sustaining our future involves caring

1:16:58for the local environment, responding to climate change

1:17:01and preparing well for net zero carbon future.

1:17:07Unfortunately, as you can see here,

1:17:08there's no data available for the KPI

1:17:10at the time of publishing.

1:17:11As we mentioned previously, and as Scott referenced,

1:17:14the lack of data availability for some of our KPIs

1:17:17is an area of concern and a key lesson

1:17:19from the progress reporting exercise.

1:17:22However, in this case, there is also a strategic initiative

1:17:26that relates to the climate adaptation plan,

1:17:28which will drive this KPI into the future.

1:17:35In 2022, we saw progress on that, develop and implement

1:17:39the climate adaptation plan initiative.

1:17:42Stage one and stage two have been completed

1:17:44and we're nearing completion on phase three.

1:17:46The schedule and budget continues to track well

1:17:49compared to what was reported in 2020.

1:17:51The next phase will address climate risk

1:17:54undertaking specific actions to address these risks.

1:17:57This will be measured through the previous KPI.

1:18:01These projects are vital to ensuring wealth can adapt

1:18:03to our changing environment.

1:18:07We're working together for our future strategic priority area,

1:18:10positions wealth as a modern government that works with us.

1:18:13We'll be looking at the city's credit rating now.

1:18:20The city's credit rating increased in 2022,

1:18:23moving from a double A plus rating to a triple A rating,

1:18:27which is the highest rating available.

1:18:29This is an important success to highlight,

1:18:32given the uncertainty and fluctuations we've all experienced

1:18:34over the past two to three years of economic uncertainty.

1:18:41Now I'll hand it over to Colleen Clark Bush,

1:18:43the deputy CEO of public services.

1:18:45Thank you.

1:18:49Thank you, Mr. Lee and good afternoon, everyone.

1:18:51And so I'm excited to be walking us through the final

1:18:54two priority areas of our strategic plan.

1:18:57First, our navigating our future pillar focuses

1:19:00on building a transportation network that connects us.

1:19:04This metric highlights the green shift of the city's fleet

1:19:07to clean and efficient technology.

1:19:10In 2022, the city more than doubled our percent of our fleet

1:19:14with the purchase of 12 fully electric cars,

1:19:17eight hybrid SUVs and four electric buses.

1:19:24The building our future strategic priority area

1:19:26highlights how we make strategic investments

1:19:28that nurture social well-being,

1:19:30provide landmark beauty and offer a safe place

1:19:32where everyone belongs.

1:19:35As you can see, there are a large number of indicators here

1:19:38that are showing red.

1:19:40And this is in large part because there was an increase

1:19:42in response times for all of our emergency services

1:19:45compared to 2021.

1:19:47These changes are related to higher call volumes,

1:19:50fewer ambulances available when emergencies occur

1:19:53due to the increased offload delays at hospital

1:19:55that we spoke about last week,

1:19:57as has been the case in many nearby municipalities.

1:20:01But it is important to keep these contextual factors in mind

1:20:03when analyzing the results.

1:20:05But measuring and reporting these metrics,

1:20:07even when they don't meet the target,

1:20:09demonstrates the city's commitment to transparency.

1:20:14As council is aware, the South End Community Center

1:20:17experienced a number of challenges in 2022.

1:20:20This included the tender closing well above budget

1:20:23and supply chain issues which contributed to delays

1:20:26in the production, in the project timeline.

1:20:28However, the city made the change

1:20:31to our construction management methodology

1:20:33and a final recommendation on a path forward

1:20:36was approved by council in 2023.

1:20:38A very, very happy day.

1:20:40I'm just smiling this direction,

1:20:41but of course for everyone.

1:20:43We anticipate these indicators will return to green

1:20:46after these changes take effect.

1:20:48And this flexibility in our approach positions Guelph

1:20:50to be future ready as the city continues to grow.

1:20:54As we grow and modernize our organization,

1:20:56we'll look to increase reporting intervals

1:20:58so that we can more regularly share what's going well

1:21:01and where we need to adjust to become even more future ready.

1:21:05We hope that council and the public will take some time

1:21:08to review the information and stories

1:21:09presented in the council report and on this website,

1:21:13which are all now publicly available.

1:21:15And with that, I'll hand it back over to CAO Stuart

1:21:18for some concluding remarks.

1:21:23So thank you very much, DCO Clackbush.

1:21:26So council, I'd like to mention again,

1:21:28this is not a one-off exercise,

1:21:30but it's an ongoing program that's grown,

1:21:32it's developed over the years

1:21:34and the foundation will be built upon.

1:21:36So that as we enter our next strategic plan,

1:21:39we can certainly see where we can apply the lessons,

1:21:42learn to select measures.

1:21:44It's good that we can smile about things like south end,

1:21:46the colors that come up, but we're still happy about it.

1:21:49As we recognize that there's good answers to

1:21:52why is it not green?

1:21:54But I think that's also part of the questions

1:21:56or answers to part of the questions

1:21:58that you've had with me over the last little while.

1:22:00How do we raise our flags up or flag pull a little bit more?

1:22:03And this is a good way to communicate some things.

1:22:05It's not the only way,

1:22:06but I want to sort of make that suggestion as well.

1:22:09This is also part of the outreach to the community

1:22:13on the things that we're working on,

1:22:16what's the status of those things?

1:22:18It doesn't link everything together,

1:22:20but we can certainly begin the exercise of

1:22:23this is where we keep our foundational data.

1:22:25And that's an important piece so that we can speak to

1:22:28where are we on, whatever it might be of that

1:22:31to have interest for you, your constituents,

1:22:33or any of the groups that come to your office.

1:22:37But before we turn it over for questions and comments,

1:22:39I'd like to note that this was a team effort

1:22:41from the beginning, all the way to here we are today.

1:22:44It started with leadership from this council.

1:22:46So moving to more transparent performance,

1:22:48report and tie to our strategic plan.

1:22:50And I mean that, that's one of those,

1:22:52often hear me say, this isn't about polishing your Apple.

1:22:55This is what happens.

1:22:57This is leadership that happens in the council arena.

1:23:00Your direction to us is important

1:23:02because then we go and do,

1:23:03and then we bring back here on,

1:23:05well, this is what we think that implementation looks like.

1:23:08So that's an important piece.

1:23:09And then the data presented in the report

1:23:12was gathered by a large cross section of staff

1:23:14with leadership, of course, from CMT and ET

1:23:17that's specifically here in front of us today.

1:23:20But without the engagement and commitment

1:23:21to building a data-driven culture, this isn't possible.

1:23:25So that is a brilliant step.

1:23:27And with that, I'd like to recognize

1:23:29the strategy innovation and intergovernmental team here

1:23:32led by Jody Sales, you, where's Kim?

1:23:34Well, Kim is back there.

1:23:36We're not gonna make him hop back down here again.

1:23:39And of course, Daniel and Colm.

1:23:41That's the group that have brought this to life.

1:23:43So with that, I'd really like to say,

1:23:46I'm excited because we've got the digital version now

1:23:49that's come to life in such a user-friendly way.

1:23:51And we owe a big thanks to Deepak, Shuland, Kim, Lauren,

1:23:54and IT for all their efforts as well.

1:23:57So that cross-functional gathering is important

1:23:59because it eliminates silos.

1:24:01And what you're seeing is an elimination of silos today.

1:24:04So with that, Mr. Mayor,

1:24:05we'll hand it back to Council for any comments

1:24:07or questions you might have for the teams.

1:24:12Great, thank you very much.

1:24:14Really appreciate the quick walkthrough on that.

1:24:16And is there any questions?

1:24:17I'm gonna go to Councillor O'Rourke first

1:24:19and then go over second.

1:24:20Thank you.

1:24:22Thank you, Mayor Guthrie.

1:24:23First, the level of transparency here is so much better

1:24:27than it was four years ago.

1:24:29And the solidity of the KPIs is so much better.

1:24:33So I appreciate that from a governance perspective.

1:24:36And it's gonna help us in budgeting to identify,

1:24:38oh, we've got slippage here,

1:24:40or we really need to increase here

1:24:42and what's that gonna take?

1:24:43So I really appreciate all of this work.

1:24:46It's terrific.

1:24:47There are a few places where it talks about,

1:24:51I'm thinking of transportation tomorrow survey

1:24:54or things like sense of belonging.

1:24:58And those can be provided either by provincial

1:25:01or federal governments at big statistical organizations

1:25:04that do that.

1:25:05And I'm seeing suggestions that maybe this city

1:25:07should be measuring some of those things.

1:25:09So just a general question about the metrics.

1:25:14How do we validate research methods

1:25:16if we're going to do it ourselves

1:25:18to make sure that they're robust?

1:25:20And how do we decide when it's best to wait

1:25:22for a national statistical agency

1:25:25to provide that information?

1:25:30Through you, Mr. Mayor, to Councillor O'Rourke.

1:25:34Your first question,

1:25:36how do we validate the research methods?

1:25:37So every data point is unique.

1:25:39As you can see, they come from different sources

1:25:41throughout the organization.

1:25:43And each data point will have

1:25:44its own validation methodology.

1:25:45As part of our continued growth

1:25:47in this performance culture journey,

1:25:49we'll be asking all data providers to assist us

1:25:51in developing what we are calling a KPI information sheet.

1:25:55Within that sheet, we'll provide additional metadata

1:25:57about each KPI.

1:25:58This includes the calculation methodology,

1:26:01where the data comes from, is it internal, external?

1:26:04How often does it get reported, et cetera, et cetera.

1:26:06This will help us understand the validity internally

1:26:09as well as externally for each piece of data being presented.

1:26:12And our plan is for this to be included

1:26:14on the Progress Report website for data nerds like me.

1:26:18So you can actually go in and see all of these pieces

1:26:20of information for each KPI.

1:26:22And we'll wanna do that

1:26:23for the 24 to 27 plan as well.

1:26:26Right, thank you.

1:26:27So to answer your second question,

1:26:28is the rationale of when to use national

1:26:31or provincial statistical agency data?

1:26:34It really depends on the project.

1:26:35I know that's not the best answer,

1:26:37but it depends on the speed of implementation

1:26:40for a particular project.

1:26:41We have master plans that are 15 years.

1:26:42We have some projects that need to be done in six months.

1:26:45So what's the desired usage for the data?

1:26:48Do we require point in time data

1:26:50so that we can know where we are currently

1:26:52or do we need ongoing measurement of data?

1:26:53So those are all questions that we ask ourselves

1:26:56when we decide whether or not we want to report data

1:26:58or use data for our projects.

1:27:02That's terrific, thanks very much.

1:27:05Councillor Cole, we're next.

1:27:06Thank you.

1:27:07Thank you, through your worship.

1:27:09I really appreciate this report.

1:27:10I love being able to see what we're doing,

1:27:14where we're meeting our targets or not.

1:27:16And as I look at this, I do have one question

1:27:20about those targets.

1:27:24Where can I find those targets?

1:27:25So when I look at the report that was included in the agenda,

1:27:29I see met target did not meet target.

1:27:32So for example, our credit rating,

1:27:33we went from AA plus to AAA met the target.

1:27:38What was the actual target?

1:27:40Was it that we're going to increase every year?

1:27:43So if next year we maintain it, we're not meeting or that,

1:27:47or when I look at police services, for example,

1:27:49there was a response time,

1:27:51we did not meet the target at six minutes and 10 seconds.

1:27:53Well, what was that target?

1:27:55And were we short by eight seconds or two minutes?

1:28:01So is that information available

1:28:03somewhere that I can find?

1:28:05Sure, so through the mayor to Councillor Goller,

1:28:08if clerks can help us share our screen again,

1:28:10I think Daniel Beamsing will walk you through

1:28:13where to find the data.

1:28:24All right, through you, Mr. Mayor to Councillor Goller,

1:28:27you can see here we have the list of KPIs.

1:28:29I'll click on the one that you mentioned specifically,

1:28:33so we can go in there.

1:28:34With each KPI, you'll see a little section here

1:28:37called target green, target red.

1:28:39So as we went through this journey at the beginning,

1:28:44it was interesting to try to get people to nail down numbers.

1:28:48So we decided to make it very easy for everyone.

1:28:50Do you wanna maintain increase or decrease?

1:28:53And so those are the targets.

1:28:54And so you'll see here reflected in the police one,

1:28:57if I can zoom in a bit here, there we go.

1:29:01So for this one to remain green,

1:29:04you'd have to either decrease the response time

1:29:06or maintain the response time.

1:29:08For it to turn red, you'd have to increase from 2021.

1:29:11And it's the same pattern throughout

1:29:13all the rest of the KPIs.

1:29:14You'll see what is the target or remaining green,

1:29:18what is the target for turning red or yellow?

1:29:21Okay, so in this case, the first bar being the base year,

1:29:25this would be 6.3, in 2020, what is that next one?

1:29:2921, it was met because it went down a little bit,

1:29:32so that should be green.

1:29:33And then the next one, we didn't meet it,

1:29:35so that would become red by just by that second.

1:29:37Correct.

1:29:38Okay, no, thank you for that.

1:29:40And so that I understand this,

1:29:42that each service area sets their own target,

1:29:45or how does that, because we are asking,

1:29:48one of the questions is for us to direct

1:29:51police services library,

1:29:53all of these different organizations to report,

1:29:56are they setting their own targets or how does that?

1:30:01Again, through you, Mr. Mayor, to Councillor Goller.

1:30:03So we've given the responsibility of setting targets

1:30:06to the staff that are most closely connected to the work,

1:30:09but the targets still need to be approved by GMs

1:30:11and the regulatory body.

1:30:13If we find that we have to adjust the targets

1:30:15after the baseline year and a couple of years of reporting,

1:30:17then we'll do so with the proper rationale and documentation

1:30:21for the strategic plan indicators specifically,

1:30:24we would share those changes with council

1:30:26through an information report,

1:30:27or as part of our annual reporting every June.

1:30:31Specifically for the other local boards

1:30:33and shared services, because they're a separate structure,

1:30:35they have their own leadership, their own strap plan,

1:30:37we can give them consultation advice,

1:30:40but it's up to them whether or not they choose to use it.

1:30:43So effectively they set their targets

1:30:45and then the report is perfect.

1:30:46Okay, I really appreciate that.

1:30:49And I had a request, as I look at some of these,

1:30:52I was just looking at the website,

1:30:55the information talks about, for example,

1:30:57that the previous year or this report to council,

1:31:00is it possible to provide links in there?

1:31:03For example, when I would look at housing,

1:31:04it was read because we did not meet our target

1:31:08for affordable home ownership.

1:31:10And it said there was a report given to council

1:31:12May 25th this year, or March 25th.

1:31:15Is it possible to have links so that it's easy to refer

1:31:19to that information?

1:31:21Or does that not allow in this platform?

1:31:25Through you, Mr. Mayor, to councillor Goller,

1:31:26it's difficult through Power BI

1:31:28because it's pulling from a data excel sheet.

1:31:31I don't need to get into the technical details,

1:31:32but links are a little difficult,

1:31:34but what we can do is, if I'm still sharing my screen,

1:31:40which I think I am,

1:31:41if we go back into, let's pick any one of these,

1:31:47and scroll down to the bottom,

1:31:48you'll see we have sections called highlights.

1:31:51So what we can do is add links here.

1:31:53And if that's your direction,

1:31:55if council's direction today, we can do that.

1:31:58I would appreciate it so that when I send this information

1:32:00to my constituents, I can also say,

1:32:02this is where you find the links rather than,

1:32:06then you have to search through it on the CD website.

1:32:09I would appreciate that.

1:32:10And just to be clear, did you need us to move a motion

1:32:13and give you direction for that?

1:32:15Okay, okay, thank you.

1:32:17Thank you, Your Worship.

1:32:19Just before I go to council,

1:32:20all of you don't mind just let me jump in on that comment.

1:32:24Daniel, I appreciate you jumping to this other page

1:32:26and then saying, oh, maybe we could do it here personally.

1:32:31It'd be great if you took it back.

1:32:33So I don't want to get into the weeds and trying to do it,

1:32:35but so that our constituents and us

1:32:38do not have to jump to a different page

1:32:40to try to find links.

1:32:42If it could be all in one,

1:32:46it would just make it so much easier.

1:32:48Part of the issues I often hear about our website

1:32:50is it's difficult to navigate and jump all over the place.

1:32:54So having that jump all over the place

1:32:57might be difficult for even this guy.

1:32:59So if you could try to take it away as an option,

1:33:02I'd appreciate that.

1:33:04Councillor Allt and Councillor Kloss.

1:33:06Thank you very much, Mayor Guthrie.

1:33:08My question is possibly an awkward one

1:33:11because I'm not certain there's a simple answer,

1:33:13but targets being in red, green, and yellow

1:33:17imply to me that there are financial considerations

1:33:21from certain targets being possibly red or yellow

1:33:25or even green.

1:33:26I was wondering if somebody could comment on the connection

1:33:30between city finances and targets.

1:33:38Through you, Mr. Mayor, to Councillor Allt.

1:33:41I would caution that there's not a direct linkage

1:33:43between financial considerations

1:33:46and the measures of red or amber.

1:33:49It's, in some cases, I'll be blunt,

1:33:52you cannot throw enough money to something

1:33:54to make it go green.

1:33:56It's a function of the challenges

1:33:57that exist outside of financial.

1:34:00Thank you.

1:34:04However, like one example where the future

1:34:08transportation options was not funded by us in the budget,

1:34:12that could be a direct correlation why it's red

1:34:15because we didn't fund it.

1:34:16Yeah, so there's some in there

1:34:18that jumped out at me on that.

1:34:21Councillor Kloss.

1:34:23Yes, through you, Mayor Gustaf.

1:34:25I have a couple of clarification questions

1:34:27because it's my first time.

1:34:28Also, I love this.

1:34:29I think it's really insightful

1:34:31and I'm really happy to see this format.

1:34:35I have a question with regards to the annual reporting.

1:34:38So we receive annual reporting every year in June,

1:34:40but how often do staff go through

1:34:43and check in with these targets?

1:34:49Through you, Mr. Mayor, to Councillor Kloss.

1:34:53So we try to do a review every year with our staff.

1:34:58It's been an interesting journey

1:34:59because as we first implemented the performance culture work

1:35:02and KPIs was the first part of it,

1:35:04people would pick things that were visible to them.

1:35:07This is the work I'm doing, so this represents my work.

1:35:10But later, as you think about what is the outcome

1:35:12I'm trying to achieve for the people of Guelph,

1:35:14the people who live, work, and play here?

1:35:16There's always someone at the end of everything we do.

1:35:19Looking and shifting towards looking at the outcome

1:35:21and trying to measure outcomes,

1:35:22that's where we've seen the real growth in our organization.

1:35:26So once a year, we try to review

1:35:30and we try to challenge everyone to say,

1:35:33is this truly measuring the outcome

1:35:34you're trying to achieve for Guelph,

1:35:36or is this just measuring work that you're doing right now?

1:35:41So that's how we try to move this work forward.

1:35:45But once a year, and hopefully now that column's here,

1:35:48we can do it a little more frequently.

1:35:51Great, thank you.

1:35:53Quarterly, maybe.

1:35:57My second clarification just for clarity.

1:36:01I'm curious about these targets, so there's a lot in here

1:36:03and we're talking about shifting from

1:36:06this previous strategic plan to the new one.

1:36:09Well, most of these targets carry over

1:36:11into the new strat plan.

1:36:13Are they easily translated,

1:36:15or are there gonna be things that will drop off?

1:36:17And how will we know about those things?

1:36:23Through the mayor to Councillor Kloss in.

1:36:25I think some of that work is happening right now

1:36:27and has happened sort of through the development

1:36:29of the new strategic plan with all of you.

1:36:30We've heard some of the things you'd like to see us measure.

1:36:33Now is a matter of us actually checking the data

1:36:35to say, do we have clean data?

1:36:37Do we have available data so that we report it

1:36:40more than once during your term of council?

1:36:42And that work will take place over the summer really

1:36:45as it relates to the new strategic plan.

1:36:47Some of these KPIs will absolutely carry forward

1:36:50because they're meaningful and they're insightful

1:36:53and they're useful.

1:36:55Those that maybe need some improvement

1:36:57or that we haven't been able to report on

1:36:58as much as we'd like,

1:37:00will work with the data owners over the summer

1:37:02to really see if we can't find better measures

1:37:06and then there'll be an information report prior to budget

1:37:09that informs you about the KPIs that we're looking to attach

1:37:12to the new strategic plan.

1:37:15That would be great.

1:37:16And just if possible in that report,

1:37:18if there could be a section that identifies the items

1:37:21that are no longer relevant in the new strap plan,

1:37:25just so that we see,

1:37:27because I know that potentially down the road

1:37:30we'll be like, oh, what happened to that one?

1:37:31And it will be gone in a year from now,

1:37:35just so that we have that information

1:37:37would be very helpful.

1:37:38And then I have one last question,

1:37:42which is about the data actually, so funny transition.

1:37:47It just, I just had a clarification under nine

1:37:49under the greenhouse gases.

1:37:51It says community utility data not available

1:37:54from the utility providers.

1:37:55Is that just because they just don't have it yet this year

1:37:58and we'll be able to get this updated later

1:38:01in the year?

1:38:03Through the mayor to council classes.

1:38:05So yes, we get that data from Electra and Enbridge.

1:38:09And typically they are a year behind.

1:38:11They're always a year behind.

1:38:14So even though, even next year when we have the 2023 report

1:38:21it won't be showing 2022, it'll show the year before.

1:38:24So it's always a year behind.

1:38:28And we've asked if we could have it earlier,

1:38:30I think they might be able to push it up earlier.

1:38:32So we have it for our report in June

1:38:35because it used to actually be later than that.

1:38:38But there's a lot of things that they have to consider

1:38:40in getting that number together.

1:38:41So that's why it's a bit later.

1:38:43Okay, thank you for the answers.

1:38:47And last I have is Councillor Downer.

1:38:50Thank you.

1:38:51Through you, Mr. Mayor.

1:38:52So I just noticed going through this,

1:38:55that there's nothing,

1:38:59so in the sustaining our future,

1:39:00an environment that sustains us,

1:39:03I don't see anything from environmental services

1:39:06like on water, wastewater, waste.

1:39:09So were they not considered like priority areas?

1:39:13Because we usually have,

1:39:14they're usually easily defined KPIs in that area

1:39:18because we have, we control all the data.

1:39:21So I'm just wondering why,

1:39:23why there's nothing in here about that.

1:39:26So through the Mayor to Councillor Downer,

1:39:29on June the 9th,

1:39:31we will be issuing our sustainability report.

1:39:34That's a report that we issue annually.

1:39:36And that is 14 pages of information

1:39:39that do include things from solid waste, wastewater,

1:39:42water and also our environmental goals as well.

1:39:47We had tried to get them to put them together for this year,

1:39:52but for next year.

1:39:53So we got them in the same week this year.

1:39:55For next year, there will be all issued together

1:39:57as one report,

1:39:59but that will be coming out with all that information

1:40:01on an information report on June 9th.

1:40:05Okay, so it's,

1:40:08I'm just hearing it's separate than part of our strap plan

1:40:11or it just seems it should be part of the strap plan.

1:40:14So I'm just sort of,

1:40:16but you know, maybe you could,

1:40:17so if information is coming fine,

1:40:19but I'm just wondering what it's not sort of embedded here too.

1:40:23So through the Merida counselor downer,

1:40:26as DCA Holmes mentioned,

1:40:28often our environmental data has outside sources

1:40:31that we rely on.

1:40:32And so for a long time,

1:40:33these reports were much farther apart in timeline.

1:40:36You'd see one in the spring

1:40:38and you'd see another not usually till the fall.

1:40:40We've done a lot of work,

1:40:41well, the environmental services teams

1:40:43that all contribute to that report

1:40:45have done a lot of work to get there,

1:40:47reporting timelines much closer to what we require

1:40:50to load into the back of the strap plan.

1:40:53So just getting them in the same week is great for us

1:40:55because it's reporting week here at the city of Guelph.

1:40:58And then our hope is that not only will the sustainability

1:41:02report and some of those deep dive metrics

1:41:04that you might find more in master plans,

1:41:07those surface as part of our corporate reporting

1:41:10in June of 2024,

1:41:13but that other parts of the organization

1:41:15that have really rich data, we can include as well,

1:41:18even though it may not be strap plan level data,

1:41:21we are hoping to bring them forward always

1:41:24at about this point in the year.

1:41:25And it's just been some work to get everybody reporting

1:41:28in the same sequence.

1:41:32Okay, I think that's it.

1:41:34So thank you very much.

1:41:37And if I'm looking for a motion for this

1:41:42and it would be to receive,

1:41:44and then the second one is just to ask our outside boards

1:41:47and other shared services to try to align as well,

1:41:51starting with June 2024.

1:41:55May I get someone to move the motion for that?

1:41:57Councillor Allt, thank you.

1:41:59Councillor Billings, I'll go for a seconding.

1:42:01Thank you.

1:42:02Anything further on this?

1:42:05I have like literally just a couple of sentences,

1:42:07which is one, the first one is, thank you very much.

1:42:09Diddle to a lot of the praise

1:42:11that my council colleagues have said about this.

1:42:13I love being able to see it exactly

1:42:15as it has been presented.

1:42:18And then the only other comment I'll make

1:42:20is to say something a little bit further

1:42:24to what councillor Colassen said,

1:42:25which is I do find that this really does give a huge input

1:42:30into our upcoming strategic plan.

1:42:32So I know that for me,

1:42:34the kind of snapshot attachment for this policy

1:42:36is attachment one, okay?

1:42:39I would love it if you could maybe just have that included

1:42:42as an addendum or as an attachment

1:42:45as we move into talking about fulfilling

1:42:48what our strategic plan is.

1:42:50Because this gives us a really good insight

1:42:53into what's working well, what needs attention.

1:42:58And I do really appreciate about the what needs attention part

1:43:02that there is commentary about that.

1:43:04It doesn't mean to dismiss stuff,

1:43:07but there is some contextual context

1:43:11about why something's in red

1:43:12or why something's in green or yellow.

1:43:13Like there's some really good kind of commentary there.

1:43:17And that speaks to councillor Goller as well

1:43:20the links to some of the things

1:43:21that might give further detail for us

1:43:23or our citizens to be able to understand.

1:43:25So thank you very, very much for doing that.

1:43:28Okay, with that then I'll call the vote.

1:43:30Is there anyone against?

1:43:32Hearing and seeing none, that means it's unanimous.

1:43:35So thank you again very much for bringing that forward.

1:43:39We're moving right along

1:43:40and our friends from the county are here

1:43:43and we really appreciate them coming.

1:43:47We are gonna have a presentation.