Transportation Advisory Committee

0:02our AgWolf transit.

0:05And I'm Jennifer Joust, people call me Jenny.

0:07You're welcome to call me Jenny.

0:09I'm the manager of transportation planning

0:11with the city of Guelph.

0:12I'm in the engineering and transportation services

0:14department.

0:16And I'll be representing my colleagues in transportation

0:20engineering as well.

0:23My name's Garrett Meads.

0:24I'm the manager of legislative services and deputy city clerk

0:27with the city of Guelph.

0:29Myself along with my colleague Winnie here

0:30who will introduce herself shortly

0:32are kind of the procedural bylaw and operations

0:35component of this.

0:36You have your staff liaison who are extra

0:38and they have open knowledge and skills and abilities.

0:40We'll help you operate the meeting.

0:42Turn over to Winnie.

0:44This is Winnie Chan.

0:45I'm board and committee coordinator.

0:47And I'm also come from the CLAAC office.

0:49So you will be receiving a lot of emails from me,

0:53specifically from advisorycompeties.grove.ca.

0:57And I will warm up you a lot.

0:59I'm so sorry too many information,

1:01too much things.

1:02So no worries about that.

1:05We'll be fine.

1:06Thank you very much.

1:08So I would like to invite the CAC member, the transportation

1:11and advisory committee member to introduce yourself

1:14to our fellows.

1:15So may I start from Harry?

1:18Yeah.

1:20Harry, I work for metro truck liner or freight liner

1:24or bus pin star truck dealer.

1:26Well, I've been in transport trucks

1:28since I was a kid.

1:30I'm also motorcyclist.

1:32I've been well since 2002.

1:34Two kids that are older in university.

1:38That's about it.

1:42Hi, I'm Matthew Moore.

1:42I'm a welder at Skydive.

1:45Before that, I was an owner operator, truck driver.

1:49Now I ride my bike more often and I walk and use transit

1:52because I'm sick and tired of driving.

1:55So I do have two kids, but they're long gone, grown up

2:00and other than that, we're just happy to be here.

2:08I'm Eldridge Rivello.

2:10I used to be on the transport truck.

2:13Transit.

2:13Transport.

2:14Right.

2:15It's very close to this one.

2:17There I was officially a member at large,

2:20which makes me sound like some sort of criminal.

2:23But I'm not, as far as I know.

2:25I live in Guelph, Opinia, about six years now.

2:29I bike around a lot, use the buses mainly to get to the go train.

2:36That's about all that's relevant here.

2:38Thank you.

2:41My name's Susan, Harry.

2:43I've been on the former committee a long time.

2:49I don't know how long.

2:50I must be almost at the end of my eligibility.

2:54I don't know.

2:56Although maybe it starts over again now that it's a new committee.

2:58I don't know.

2:59And just a fan of alternative healthy transit systems.

3:07Hi, folks.

3:08My name's June Baldwin.

3:10I see her pronouns.

3:11I'm the coordinator of Neighborhood Relations

3:13and Off-Campus Living at the University of Guelph.

3:17So representing students to have faculty there.

3:21I moved to Guelph in 2010 and attended university.

3:23So I've been a long time user of transit as well.

3:26I was also on the transit advisory committee.

3:30I'm a data analyst.

3:35I have a three and a five year olds.

3:37I grew up in Toronto and I've lived in Guelph since 2015.

3:46And I'm Sean Dale.

3:47I'm from Nova Scotia, but I've lived in Guelph for a few years now.

3:50I wrapped up my rural planning and development master's not too long ago.

3:55Currently I'm doing a PhD in rural studies.

3:58I use transit and walk everywhere and sometimes to bridge the gap.

4:01I use a car show to program.

4:04Thank you.

4:06Folks online, maybe Darren first.

4:14Sure. Thanks.

4:15So my name's Darren Shock.

4:18I'm a team lead with the Ministry of Agriculture, Food and Agribusiness.

4:23But I went to university to be an urban planner.

4:29So I'm what they call like a non-practicing professional planner.

4:33So I guess that makes planning my hobby, maybe.

4:36I don't really know.

4:36But so I was previously a member of the city's planning advisory committee.

4:45Pretty much since it started, but when the committee is dissolved and then reformed,

4:49I decided to give this one a try.

4:52And that's because we as a family of four only have one car.

4:58So we often have to make other choices on how to get around the city,

5:03mostly bikes when we're not in a car, but sometimes transit as well.

5:08So that's where my interest lies.

5:10Thanks.

5:11Thank you.

5:14Alham, is it sorry about my pronunciation, but yeah.

5:19No, you did great.

5:20Hi, everyone. I'm Alham.

5:22I have a PhD in transportation engineering from York University.

5:27And currently I'm a postdoc at University of Toronto, again, in transportation engineering.

5:32And I'm an expert in developing machine learning algorithms

5:37and also optimization models for parking occupancy detection and also routing.

5:42I've been here in Guelph for two years now.

5:45And I'm very honored to serve in this committee.

5:48Thank you.

5:49Thank you very much.

5:52Now we move on to the second item, two point one,

5:56that Garrett will present on anniversary of the Council of General Rows and Responsibilities

6:01and Offers the Government Training.

6:03Thank you, Garrett.

6:04OK, so thanks everybody.

6:05Nice to meet everybody.

6:06Thanks for everyone joining us today.

6:09I have a little bit of an overview here on general roles, responsibility, procedural training

6:15and kind of the overview of what we'll do with the clerk's office.

6:20I will caveat this with

6:21we're not expecting you to remember everything that I say today.

6:24We are here to help facilitate this.

6:26So if you have any questions about procedures and how to run meetings and that sort of stuff,

6:30that's why we're here.

6:31We'll always have staff here to support you with that to ensure that the information

6:34that you receive, the recommendations that you pass and the work that you do

6:39makes its way to council and staff in the appropriate way.

6:41OK, that's that's our job.

6:42We facilitate that work.

6:45So I'm just going to start with our agenda.

6:49So we're going to talk a little bit about the advisory committees of Council

6:52Governance Framework.

6:53Darren, you mentioned that a little bit earlier when we dissolved all the committees

6:57and started the backup, but this is the implementation of that framework

7:01and this new committee that's been an amalgamation of some people here from the old

7:06Transit Advisory Committee and Darren was on a Planning Advisory Committee.

7:09So we'll talk a little bit about that information.

7:13Legislative requirements for local boards and

7:17Code of Conduct, lobbyist registry, in terms of reference,

7:20like I said, roles and responsibility for staff, ACOC members and the clerk's office,

7:27basic procedural training, talking about motions, resolutions, voting, that sort of thing.

7:33And then everything that Jen does and some just general best practices.

7:40So quickly touch on the framework.

7:43ACOC is our big experiment in democracy.

7:46We really value and appreciate being able to have this type of conversation and feedback.

7:51You'll have a lot of information thrown at you, a lot of big decisions

7:57for you to contemplate and provide feedback on.

8:00And we really appreciate that.

8:02The purpose of this, the governance framework is to guide the creation, design,

8:07function and evaluation of the ACOC's.

8:10So right now, we're in the implementation phase.

8:14There'll be a self reflection phase.

8:16There'll be reports to council.

8:18All of those things will help walk you through, but that's a high level of what the framework is.

8:22OK.

8:24How did we create the framework very quickly?

8:27A lot of engagement between academics.

8:29So we worked with the Guelph Lab.

8:32They were a big partner in developing the framework.

8:34We connected with the community.

8:36We connected with the advisory committees.

8:37We connected with staff and that collaborative work turned into the framework that we have today.

8:43Just want to highlight the seven commitments of the framework.

8:47ACOC's are a form of community engagement.

8:49They should help shape the city's strategic goals.

8:52They should adopt deliberative practices, should contribute lived experience,

8:58lived and professional experience, should have a diverse membership.

9:02There should be clear communication between ACOC's and city council,

9:06and they should be adequately resourced.

9:12The next thing are the six critical features to highlight here.

9:15Again, we talked about effective communication between ACOC members and city council.

9:20Your staff liaison, so you've met, are going to provide you with that strategic level knowledge.

9:25OK, they're going to be your experts.

9:26They're going to be the ones who can ask those questions to get additional information

9:30to help your recommendations.

9:32OK, should have clear up to date, regular revisited terms of reference.

9:37Like I said before, there's going to be a review and a self reflection portion of this.

9:42You guys are going to be responsible for ensuring that that is done.

9:45You're going to review yourselves.

9:47You're going to determine whether or not the committee is operating as intended.

9:50We'd love to hear your feedback during that process.

9:54There's a couple of other things to highlight here and recruitment and compensation

9:58currently underfunded, but we are developing new process and practices.

10:02And hopefully council can support those moving forward and they could be

10:06implemented at a future date. OK.

10:10All right, so legislative requirements.

10:13This is in terms of how the committee operates.

10:16All meetings must be open to the public.

10:19All decisions are made through resolution where feedback is provided on a topic

10:24that is going before city council.

10:26I'll see all ACOC resolutions must be communicated in full to city council.

10:30So that's a requirement of your staff liaisons.

10:33Meeting notices and agendas will be published in advance of the meeting.

10:36You should have received that information from winning about a week prior.

10:40And the minutes will also be published on the city's website, as well as

10:45included in information packages sent to council on a weekly basis.

10:50So what is a meeting?

10:51A meeting is what we're doing here today.

10:53It's a quorum of the committee, which I'll just confer on the nine members.

10:59Quorum is five.

11:00So anytime we have five or more of you in a room discussing the content of this

11:06committee, that constitutes a meeting.

11:08It needs to be open public and everyone should be aware that that is happening.

11:12OK. So how do you provide feedback?

11:18You do that through a way of a resolution. OK.

11:21Now, resolutions will be provided to you in the form of a recommendation at times.

11:26You'll be asked to provide input.

11:28We will work with you to develop those resolutions,

11:31including the input that you have provided.

11:33And then we'll work with you on moving,

11:35seconding and then voting on set resolution.

11:38Like I said, those resolutions will then end up in the minutes.

11:41Those minutes will be included publicly on the website and they'll be provided to

11:45council if those resolutions are to inform a staff report going to council.

11:51They'll also be included in those staff reports.

11:54OK.

11:56So we talked about how it's communicated to council.

11:59Couple of things that we want to highlight here,

12:01code of conduct for city council and local boards.

12:05Not everything applies to ACLC members,

12:08but there are a couple items that I wanted to highlight for you.

12:12Gifts and benefits, confidentiality, conduct, influence on staff and improper use

12:18of influence and conflict of interest. OK.

12:21Like I said, I'm not expecting you to

12:22understand or know all of this by the end of this presentation.

12:25I just want to highlight that there is a code of conduct that you are required to

12:29it by by when you're representing the committee and all of your public

12:33discourse. OK.

12:34The big one that probably will impact you from time to time is the conflict of interest.

12:39There may be reports or items that are brought forward to the committee that are

12:43competing with your personal life, your professional life, that sort of thing.

12:46We can provide advice on whether or not that is a conflict and whether you need to

12:50recluse yourself from those discussions or not. OK.

12:54Lobby's registry, this is new with the city of Guelph.

12:58As of January of this year, we've implemented a lobbyist registry bylaw.

13:03What this does is.

13:06Hopes to provide a transparent way for the public to understand when members of

13:12council, city staff or members of advisory committees are having conversations

13:18that are not in a public forum that may influence financial decisions.

13:23OK. What you need to know is you are not

13:26responsible for upholding the bylaw or keeping people accountable.

13:30A lobbyist is, but you may be lobbied in your capacity as a member of the ACLCs.

13:37And that is OK.

13:39There's nothing wrong with being lobbied.

13:41But we just ask that you be advocates and say,

13:44have you registered this type of conversation?

13:46OK. So if you're having a conversation with somebody in regards to a decision or

13:50recommendation that you are looking to make at an upcoming meeting and an

13:55individual is asking you to support it or not supported in a certain way,

13:59because they stand to gain financially or stand to not lose financially,

14:05then that is lobbying. OK.

14:08Again, if you have questions come to us,

14:11you probably won't have it happen too much.

14:13It'd be very rare that we're bringing items for that than the public

14:17would reach out to you on, but it is a requirement.

14:21Terms of reference as we've outlined already, the framework helped guide the

14:26development of the terms of reference.

14:28It outlines the mandate, composition and schedule and format of meetings.

14:32And then there's that one year review

14:33timeline that we've talked about where you guys will be a part of that.

14:38So roles of staff liaisons, you have your staff liaisons here.

14:42Like I said, they're your knowledge experts.

14:43They're the ones who are going to answer all the questions,

14:45provide all the information and support you moving forward with your decisions.

14:50OK.

14:52Roles of the clerk's office staff,

14:54Winnie and I are here supporting in the background.

14:56We're doing things like the online meeting.

14:59We're putting agendas together.

15:00We're helping with the minutes.

15:02We're getting that information to council.

15:04That is our job.

15:05Ideally, you don't see us at all.

15:07You just see our work happening.

15:08If there are issues, that's probably when we get involved.

15:12But we're here to just support any comments, questions, concerns.

15:16You can definitely direct them towards us and we're happy to help.

15:19OK.

15:20And then role of a COC member.

15:22So what can you guys do?

15:24Come well prepared to attend and participate in meetings,

15:27contribute your skills, knowledge and abilities to the conversations.

15:30Be flexible and curious with the discussions.

15:33Understand and respect the roles and expect and expectations of all participants.

15:38And then obviously attending your mandatory training, which is what we're doing today.

15:42OK.

15:44Basic meeting procedures like we've talked about.

15:47Ninety percent of this is a member moves a motion, a member seconds a motion.

15:52We have a discussion about that motion and then we take a vote on that motion.

15:56If we get 50 percent plus one on the vote in this situation today,

16:00if we had five or more individuals, that motion would pass and it would be

16:04reflective in the minutes. OK.

16:09A couple of examples here on good resolutions, if you want to read them,

16:12we're not going to go over them too much.

16:14What I will say is we will help you with these, whether it's in advance of the meeting.

16:18If you have questions, if you need support, we will help you write these.

16:21During the meeting, we're also here to support that to make sure the information

16:25that you want to provide to staff and to council is captured.

16:29That's where we can support.

16:31You'll see in these examples here that they're

16:33reflective of the items that are being discussed, the date and that there's some

16:38sort of action being to be approved or be considered by staff. OK.

16:42There's a couple of bad examples here or not so good one.

16:46Sorry, they don't include that level of detail.

16:48But the thing that we want to highlight here is

16:51not great resolutions are no resolutions at all.

16:54If you want to get your information out, it cannot be in the form of comments.

16:59That won't be captured.

17:00That won't be considered in the same degree as a resolution would be.

17:04OK. Agendas like we talked about, you'll be hearing from Winnie a lot in regards

17:10to agendas and information being provided.

17:13We'd like to get that information out at least a week prior to your meeting.

17:16So you have that much time to review and consider the information that's being

17:19presented to you.

17:22They'll be consistent with the terms of reference and any legislation required.

17:27Members can request items be added to agendas.

17:30So if you have a topic that you want to address,

17:33you can work through staff and the eventual chair of the committee to add those

17:38items and we can include them for future meetings for discussion.

17:41OK. The chair and vice chair also have

17:44a little bit more of a responsibility in helping manage those agendas and seeing

17:48the committee through those agendas while we work through each meeting.

17:52OK.

17:54And finally, we're here to help.

17:56Like I said, I'm not expecting you to remember anything I said today.

17:59Just know that we're here.

18:00We want to see this community succeed.

18:02We're here to support that and we will all learn and grow together as we navigate

18:07the committee. OK. So I'll end it there very quickly.

18:10If there's any questions, I'm happy to take them now.

18:14But if not, we can turn it over to your staff

18:17and our colleagues who have I think what is the more important and relevant

18:20information that we want to share with you today.

18:24Great about seeing any questions.

18:27We'll go with you.

18:28OK. Thank you, Garrett.

18:30It's really exciting to meet you all.

18:33So this advisory committee actually comes out of a recommendation in the

18:37Transportation Master Plan that said, you know, we're doing an integrated

18:43multimodal transportation master plan for the next 30 years.

18:46We should have an advisory committee that's reflective of all of those users

18:50of our transportation system.

18:52So to get started, we thought it would be helpful to walk you through some of our

18:58key policy documents that we use and that inform all of the work that comes out of

19:03our transportation services and transit services.

19:07And I'm going to dip a little bit of my

19:09toe into some of the work of my colleagues in transportation engineering

19:13just so you have a good perspective on the type of work we do and the type of

19:18projects that might come forward to this committee in the future.

19:23I also just want to mention that normally,

19:25Halia Ogabi would be here to be your liaison.

19:29She just had a family emergency today.

19:30Unfortunately, she's not able to be here, but it will usually be her and Laura.

19:35And I won't be as involved moving forward.

19:39So some of you, if you've been on a committee before, you're familiar with their

19:41strategic plan, Guelph Future Ready.

19:45So this is our former plan, which had a navigating our future pillar since been

19:49replaced with another strategic plan.

19:53And we fall more under the city building pillar of that.

19:58And within city building is where you would find the objectives that direct

20:02our transportation master plan and transit and all of that excellent work.

20:07So everything kind of comes out of our strategic plan as city staff and directs

20:11the work that we do.

20:13And then I wanted to give an overview of the policy hierarchy.

20:18So you see the strategic plan at the top

20:20directly underneath that is our outward facing master plan, the official plan.

20:26Those of you who are involved in planning, understand what this is.

20:29This directs how we grow and develop all of our land in the city moving forward.

20:34And it often is informed by other master servicing plans.

20:40So the transportation master plan, which I'll call TMP moving forward.

20:45The TMP is one of those servicing plans that informs policies of the OP,

20:50but also reflects the policies of the OP.

20:53And in Ontario, OP's are also required by our provincial policy statement or our

20:58provincial policy, it's got a new word now.

21:01Doug Ford's changing everything all the time.

21:04And so we're required to have one of those.

21:06You'll also see secondary plans.

21:08Those are part of the OP and those just are for designated areas in our city.

21:12So downtown is the secondary plan, GID, Guelph Innovation District.

21:17They have their own set of policies.

21:18Claremont B in the south also has its own set of policies.

21:22And then below that, our TMP directs other subsidiary master plans.

21:28So we have a parking master plan.

21:30We have a cycling master plan.

21:31We now have a Vision Zero action plan.

21:34We have our friends Guelph Transit Future Ready Action Plan and we have the Guelph

21:38Transit Fair Strategy.

21:39So this is kind of how it all lives in the world of policy.

21:45So backtracking to 2022, we adopted the TMP.

21:50This is intended to direct and guide all of our transportation related work until

21:552051.

21:58I will try to skip through some of this.

22:01It is available for you to look at online, but I want to be respectful of our time.

22:05So I might skip the video, but it's very sweet and cute.

22:08And it shows you how we came up with the TMP and what it's all intended to do.

22:13But really what we're trying to achieve is,

22:17so I'm going to skip that, is a mode share target shift.

22:21So our mode share is the percentage of all of the trips made in a day in Guelph by

22:27all modes, looking at like how many trips are made by each mode.

22:31So typically, traditionally, the majority have been made by cars, which you can see

22:35on the far left.

22:37This was what our mode share split was in 2016.

22:42But 80 percent of all of the trips made any

22:44finding given day within the city were made by car.

22:47And the remaining modes, cycling, walking and transit were quite minimal.

22:52The TMP is setting a target that we achieve 42 percent of all of our daily

22:58trips by non auto modes.

23:01So that's your transit, cycling, walking.

23:03You can add e scooters and e bikes and

23:06micro mobility and one wheels and whatever else into that category that can all

23:11count towards non auto mode share.

23:13But really, we're trying to utilize the existing space we have in our road

23:17network more efficiently by moving people as opposed to moving cars.

23:22We know cars aren't going anywhere.

23:23We know there's a lot of reasons and a lot of trips that need to be made by cars.

23:28We need to conserve that space for them.

23:30But we also need to accommodate growth in more

23:32creative ways using the space that we have.

23:36The alternative, when we looked at all the available options,

23:39would have required widening our roads quite a lot with significant impact to

23:44houses and property environment.

23:46And so we opted for a sustainable and resilient solution.

23:52So in terms of progress, the latest data came out in 2022 and shows that we have

23:59successfully reduced our car based mode share by 4%.

24:05It's not nothing.

24:06We're trending in the right direction.

24:08And our non auto mode share is at about 24%.

24:12So we're roughly halfway to our target.

24:16I'd say that's trending a little bit ahead of schedule.

24:18So that's positive, but we still have a long way to go.

24:22So I'm going to maybe not spend too much more time on that.

24:26I can get really into the weeds.

24:28You don't want me to go there.

24:31This is an image of the preferred network.

24:35So you see a map of Guelph on there with a bunch of lines and colors.

24:38I'm going to explain really quickly what those lines and colors mean.

24:42So when we're talking about multimodal systems in Guelph,

24:47we're primarily talking about our cycling

24:49network, our pedestrian network, and our transit services.

24:53And then there's another line type on here,

24:55which is this pinkish purple dotted line.

24:58And it's called our resiliency network.

25:00So I'll explain that in a minute.

25:02But first, we'll start with the pedestrian enhanced network.

25:07So this is looking at mostly our

25:09intensification areas within the city, where we know we're expecting higher

25:13densities, more mixed use, more pedestrian activity at the ground level.

25:17And we want to make sure that the environment is really conducive to

25:20making it a pleasant and comfortable safe environment for pedestrians.

25:24So that could look like more street trees, more space given to street furnishings,

25:29benches, wider sidewalks, etc.

25:33And it also corresponds with some of our high quality transit networks corridors.

25:40You'll see the red lines.

25:42The red lines is not the entire cycling network.

25:45It's important to make that distinction.

25:47This is our triple A cycling network, which means all ages and abilities.

25:53So these these cycling corridors, we want to make sure have the top best quality

25:59of cycling infrastructure that we can achieve, which means physically separated

26:04and protected from motorized vehicles.

26:07It should be designed so that anyone from age eight to eighty can feel safe and

26:11comfortable using it and that if you're using

26:15an adapted cyclist cycling design such as a hand cycle or something of that nature

26:20that's also suitable for those users.

26:23And there's still going to be other parts of the cycling network that fill in the gaps.

26:28But it should form a general grid to get you across the city and to major destinations.

26:34And then we have the quality transit network.

26:37So there's three levels of QTN.

26:42And the intent of the QTN is to deliver more frequent

26:46and more efficient transit service in Guelph.

26:49So it's either optimizing existing road

26:52space that we have through operational measures that we can make.

26:57That includes signal timings, things like that.

27:00The next one is that we allocate existing road capacity to dedicated transit.

27:07So that would be either time of day or full day bus only lanes.

27:12It can also include Q jump lanes and transit signal prioritization.

27:16And the third one is we're actually widening the road to add capacity for

27:22transit, not for cars, but for transit.

27:24We may consider whether that includes cars as well.

27:26But that's the intent is that if we're going to widen roads, it's to move people.

27:30The most efficient way to move people is with transit.

27:33And then the resiliency network is the dotted line.

27:36And that's where we currently have only two lane arterial roads, so one lane each way.

27:40We don't necessarily need to widen it from a capacity perspective by 2051.

27:46But we may want to achieve or acquire that land so that we can use it for

27:50adaptive reasons that aren't determined at this point in time.

27:54So being prepared for the future,

27:57being resilient and ready to adapt as needed.

27:59So planning for tomorrow's growth and development.

28:05There's been a lot of changes in housing development over the last couple of years,

28:09certainly since the TMP was adopted, everything changed and it's constantly changing.

28:14The important thing to know is that we're on top of that.

28:17The city has a transportation model

28:20that we keep up to date and that is used to help us anticipate and forecast growth

28:25as development applications come in and also help us determine and give feedback

28:31to those developments as to what improvements need to be made to our

28:34transportation network in order to help continue to move people as the city grows.

28:41We suspect that with some of the changes, the

28:45rate of growth in our traffic might

28:48be front heavy in terms of the like, you know, the TMP is from 2022 to 2051.

28:55And it was assuming at the time that that growth was going to happen

28:59smoothly over that period of time, but some of the provincial regulatory

29:03changes have really front loaded a lot of that growth in the first 10 years.

29:08So we haven't done an update yet, but it will be interesting to see how

29:12those changes might affect some of the planning assumptions that we made.

29:19So in terms of policy, we focus on the three key mode that we talked about.

29:25So sustainable transportation, we're looking at cycling and walking.

29:29And these are really important from an equity perspective, because obviously

29:33they're most affordable and available to everybody and most people will walk.

29:38Even if they're driving or taking transit, there's a component of their trip

29:41that requires walking.

29:42So it's really important that we're making sure that we're protecting the

29:45pedestrian environment and similarly for cycling, cycling and pedestrians are

29:51amongst our most vulnerable road users.

29:54They're disproportionately impacted by

29:57collisions with vehicles.

29:58And so it really is on us as a city as a municipality to try to make sure that

30:03our road designs and our operational measures are putting them first and making

30:07sure that we're protecting them.

30:09So you'll see that if you read the TMP, there's a lot of policies around that.

30:14We're also looking at the future.

30:16What does micro mobility look like in the future?

30:19Actually, a lot of cities are experiencing a growth right now.

30:23And when I say micro mobility, I'm talking about electric scooters,

30:26the kick scooter kind, not the Vespa scooter kind.

30:31We're seeing those one wheels, those people that look like they're on a pogo ball

30:35that somehow rolls by itself.

30:37I've seen unicycles.

30:39There's a lot of stuff out there and it keeps evolving.

30:42And so we're trying to keep an eye to that and being

30:46ready to adapt and accommodate those modes as they arrive on the market.

30:53Public transit is a huge component of our TMP.

30:56And I know Laura is going to speak a lot more about our transit plans,

31:00but really our transportation system is not going to work well if we're not

31:05supporting it with good transit service.

31:08Really, we're trying to make transit as convenient and efficient as driving in the

31:13city or make it competitive, at least with trips by car.

31:16That's the high level goal.

31:20We might not make it, but that's the goal.

31:22If we strive for that, that's great.

31:24And so a lot of the policies are around shortening travel times for passengers,

31:30improving the operation of transit so that they're not getting stuck in traffic,

31:34helping them move through some of those clogged intersections, things like that,

31:37making sure that we have rapid transit, frequent transit and

31:42transit priority measures where we're putting the most people.

31:46And then we're also looking at regional transportation.

31:49So this is looking at our interregional rail and bus, but it's also looking at

31:53goods movement. So some of the work we do, I'm not sure how much this will come

31:58to the committee or not, but we do coordinate regularly with our colleagues

32:03at MTO on their projects in Guelph.

32:06So anything related to the Hanlon Expressway, Highway 7,

32:10connecting Link out to Rockwood and long term plans that they have for

32:16policy and infrastructure.

32:18And then we meet regularly with Metrolinx, because obviously we have the

32:21Metrolinx service going through Guelph.

32:23And one of our strategic goals is still the two-way all-day go.

32:26We really want to support that as an

32:30external commuter service for Guelph.

32:37We've recently completed our goods movement strategy.

32:40So that is going to be posted online any day now.

32:42And so this strategy was a recommendation here in the TMP to look at our

32:48permissive truck route network and how does our truck route policies and

32:53operational framework support the other policies in our TMP, particularly

32:59economic development in our downtown and other surrounding areas,

33:02making sure that we're continuing to support the economy as we are

33:06maybe tightening up the roads to add protected bike lanes.

33:10Can we still make sure trucks can get through efficiently?

33:13It's also looking at downtown loading zones and policies to

33:18align with our downtown infrastructure renewal program.

33:23We are looking at the future technologies related to goods movement with

33:27autonomous vehicles and that sort of thing.

33:30And we're looking at a route network to make sure that where we're directing

33:33trucks to go is the best routes in the city, not the ones that are going to be

33:38slowed down the most because it's a pedestrian priority and it's got like

33:42crossings every two blocks.

33:44So that's what the goods movement strategy has said.

33:50I talked about this a little bit.

33:52We are hoping to eventually spend more time looking at emerging

33:56transportation technologies and be on the more of on the cutting edge of some

34:02of those technologies and services in Guelph than we are currently.

34:06For now, it's status quo and we're kind of waiting for the right moment for these

34:10initiatives to come forward.

34:15The next few slides, I'm not going to go into detail.

34:18I think it's interesting to kind of look at how much we've identified as projects.

34:24This might give you an indication of some of the types of reports and studies that

34:28might come forward to this committee for input and feedback.

34:33Some of them are underway and have a hyperlink or are completed and have a

34:37hyperlink so you can go and dig into those if you're really interested.

34:42I think the most up and coming ones that you're going to see sooner rather than

34:47later are the TDM action plan, which is underway right now.

34:51That's looking at attitudes and perceptions around non-auto trips.

34:57What can we do to help encourage people to choose leaving their cart home for

35:03more trips than they currently do, help shift that mode share target a little bit more?

35:08We're looking at

35:11the Cycling Master Plan update.

35:13It's going to be broken up into chunks and kind of

35:16delivered in smaller phases.

35:19We're doing an AT wayfinding strategy.

35:21So that's looking at how do we help people who are using active transportation to

35:26find the best routes with so many great trails that people might not know about as

35:30grade like shortcuts that avoid busy streets.

35:33And part of that is in the wayfinding strategy.

35:38And we've got a citywide parking strategy about to kick off as well,

35:44which is going to be probably of interest, I think, to Elhema, her say she's an

35:49expert in parking, so that perked my ears.

35:53We're working on tools for developers on how to support them and making developments

35:59that are more supportive of non-auto trips and reducing their parking requirements.

36:06And we just completed our Complete Street Design guidelines and a multimodal

36:11level of service, which is a mouthful.

36:13But basically that's a set of drawings that says in a perfect scenario,

36:18here's how you could deliver every kind of street in the city of Guelph per RTMP.

36:23And in every situation where you can't because you don't have enough room,

36:27here's a decision making tool to help you make those trade off decisions and just

36:32determine what goes and what stays in.

36:34So that's the multimodal level of service tool.

36:38And then, yeah, these are a lot of things that have been recently completed,

36:42which you can look into.

36:45So moving over out of my planning role into more of my colleagues,

36:49Transportation Engineering role, that's where the road safety work lives.

36:54So if you follow along, we recently published the Vision Zero Action Plan.

37:01So if you haven't heard about Vision Zero, it's

37:05basically the idea is that there's a societal cost to collisions involving

37:10vulnerable road users.

37:12They are obviously much more likely to be significantly injured or

37:17killed by a collision with a motorized vehicle.

37:21And so we as a municipality, as a government, as a society have a have a

37:26responsibility to look at how we can

37:29reduce or eliminate those collisions.

37:33And so it takes a state systems approach, which looks at assuming that death,

37:39serious injuries or unacceptable humans make mistakes.

37:43So we should be designing to accommodate for mistakes.

37:45Humans are vulnerable.

37:47We don't have metal shells around us all the time.

37:51And that safety is a proactive effort.

37:56There's been some really great work done in the city of Guelph around equity and

38:01road safety.

38:02One of our key experts, the supervisor of road safety, Dr.

38:06Lera's Friedman helped work with the Guelph Lab as well to develop this equity

38:11map. And so this map shows

38:15it's called Marginality Index.

38:16It's like the areas of the city that have the highest risks,

38:21socioeconomic risk factors.

38:23And then the dots show where we've had serious

38:26collisions causing serious injury or death of a vulnerable road user.

38:31And they are disproportionately located in higher marginality

38:36communities.

38:38And they're also the opposite of the locations where we get the most requests

38:42for traffic calming. So there's a bit of a disparity there.

38:45Anyway, the work has been really great and it helps inform some of the prioritization

38:50efforts we do moving forward.

38:52So when we're looking at where do we spend our money for protected bike lanes?

38:55Well, maybe we look to areas that have a higher rate of collisions and are also in

39:00a marginalized community.

39:03Operations is also the signs, lines and signals side of things.

39:07So this is the team that gets all of the complaints around speeding and traffic

39:12volumes. There's too much traffic congestion on my road.

39:15Can you please fix this light? It's not working.

39:18Somebody keeps parking on my street in front of my house.

39:20I don't like it. They get all those complaints and they respond to those.

39:25It's more vehicle focused than the work that my team does, but also obviously

39:30very important to making sure that our roads work safely for everybody.

39:34And so they do a lot of great work and they're very much provincially regulated.

39:39So all of their work is according to Ontario regulations.

39:45They're working with some pretty cool

39:46technologies as well. So a lot of the stuff that is going to come forward to this

39:50committee will be backed up with data that we're getting from live,

39:55real time data sensors and video collection technologies that were

40:00expanding throughout the city at our intersections.

40:03So this is just an example of I think it's our our myo vision traffic light

40:09cameras. They don't identify anything personal.

40:12They just help say this many cars went through this intersection.

40:16Here was a near miss.

40:18Here's how many pedestrians walked across.

40:20Here's many bikes went through.

40:21So it's really great for us to try to capture some data.

40:26This is just another way that we can look at that data.

40:32In terms of our traffic signal system, we have at the time of this presentation,

40:37we had 207 signals, it's always growing.

40:40148 of those are for intersection control, but 59 and growing are pedestrian signals.

40:46So we have a really robust pedestrian crossover, pedestrian activated signal system.

40:53We're really trying to improve particularly trail crossings, mid block

40:57crossings, and now we're looking more and more at high volume transit stations as

41:02well, where maybe it makes sense to put in mid block crossings.

41:07Next step, we have a project hitting the ground now, I think,

41:12that's looking at our signal system preemption.

41:15So this is where we can have, I don't know, I don't know the details of this,

41:19but you have like transponders on our buses and our emergency service vehicles

41:23that can trigger the signal to give them priority to move through.

41:27Yes.

41:28Emergency services gets preemption, meaning like they show up the light switches,

41:33transit gets priority, which is different, not preemption.

41:36It doesn't switch the light, it just sends communication and at a convenient time,

41:40starts it earlier than the preemption.

41:43Thank you.

41:45All right, so that was all that I was going to say.

41:49I'm going to now pass it over to Laura.

41:51She's going to take it off from here.

41:52I can share, actually.

41:53I've actually loaded it all up too, so that should work.

41:58All right.

42:01OK, so I'm going to talk very overarching about our Guelph Transit Future

42:07Ready Action Plan.

42:09So our slogan is on your way.

42:13Essentially, this plan is hoping to get everybody moving around the city more

42:18conveniently, talking about that competitive nature with the car,

42:23making it a reliable transit system that meets the needs of people today and tomorrow.

42:27So with this, the plan implementations,

42:33the goals are to have a more grid like system that can make trips more direct

42:38with fewer transfers or in some areas encourage greater transferring because it

42:44gives you convenience of time with new route types.

42:48Now a route type, there's different types we already have in our network.

42:52There's something called a core route.

42:54A core route is our route 99.

42:56It runs on all holidays, all the time.

43:00It has the highest frequencies.

43:02Our base routes are numbered one to 20.

43:06And those are all of the routes that are functioning regularly, but on a stat

43:11holiday or special services, they're either reduced or fully removed.

43:16When we're looking at University of Guelph, there are specific university

43:22routes, 50, 52, 56, 58, that are catered.

43:27They come in from September until April and then they come out for the summer period

43:32and they align with the school season.

43:34There will also be coming this September a new Conestoga Express that will

43:39service the Conestoga campus on Speedvale from the downtown terminal.

43:43And lastly, we have on demand

43:48that functions in a few ways.

43:50Our community bus style is changing as of September, but on demand is our other

43:55type of service that we do provide.

43:58Our network has historically been a lot of one way loops.

44:03We call them hub and spoke.

44:04So essentially the hub and then everything goes out and comes back into the hub.

44:09So this is the introduction of a network that moves a bit away from it.

44:14It still has some of the elements of that hub and spoke, but our is encouraging

44:18more grid like travel with more core route introduction.

44:21So within this, we will see the 98 Speedvale, which is a full

44:27crosstown east west on Speedvale, the 96 Victoria, which is top to bottom Victoria,

44:34the 97 Edinburgh, which will cover Edinburgh and come down into Clare.

44:39Everything will connect at the South Hub along with the 99.

44:42We will also see it won't be a core service, but east west with Stone 24 in the future.

44:49So we're looking at building more of this

44:51cross traveling east west, more access like right now.

44:56If you lived in this area of Speedvale, you would actually have to travel into

45:01the hub and connect into a different route to get out to the other side of Speedvale.

45:06So this is creating more connections for people.

45:10And as we continue to look at our plan as we move forward,

45:13we're going to be looking at adding even more grid like in and eliminating

45:17some more of our hub and spoke system.

45:20In twenty twenty one, this was our ten year approved plan from Council.

45:25So once fully implemented, we will be at this time pending budget twenty

45:32thirty one full implementation of the network and changes that we have planned.

45:37And really, like in terms of within this document, it not only defines where

45:44our network is going, but it also helps us define what is our service standards.

45:49So we previously were applying amenities, introduction or service level targets

45:57on using data, but not having essentially like a consistent framework that we can

46:02apply back so transit service standards, our sense of guidelines that we can use

46:07to actually design our network.

46:08So this is broken into

46:14how people are actually like what's the walk distance to get to one of our bus

46:19stops itself? We aim for a four hundred meter walk distance

46:23or travel distance to get to a bus stop.

46:26Within that, what is the spacing between our bus stops?

46:30What we aim for about two hundred and two hundred and fifty meters between each

46:34of our spacings, depending on what is in that area.

46:38Sometimes you might see higher closer together based on like a corridor or

46:44downtown area, whereas the further you move out and you have less residences or

46:49less businesses, you'll see it a little more spread out.

46:53It also helps us figure out where are we actually going to put our our bus stops

46:59in theory? So we want as we move forward, our aim is to always install

47:04a bus stop, not in a mid block crossing that aligns with our vision zero and our

47:10community road strategy from years ago that's now enveloped itself into new plans.

47:17And it also focuses on implementing bus stops and locations that are near

47:22side of the intersection and not far side.

47:26So it could be that it's still installed far side, but we have a preference now of

47:30where we will install first.

47:33And really, it's also coming up with a list of who is approved for bus stop

47:38amenity and what does that list look like?

47:41So a lot of people are like, I want to shelter at my location.

47:44Well, we have a list of priorities of how you get one.

47:48And depending on a big factor is ridership.

47:51Sometimes if it's near vulnerable populations like a senior center,

47:56that might warrant having coverage.

47:58But ultimately, we use a set of standards that we can go and apply to each of the

48:03request locations and we make our amenities list each year.

48:06We aim to be fully AODA compliant as of right now, without the areas that don't

48:13have sidewalk access, like our Northwest Industrial, for example,

48:17all of the places that we can put a concrete pad that connects to a sidewalk.

48:21We are 99 percent AODA compliant.

48:24At the end of this year, we will have all of those installed.

48:27So as we continue to develop our sidewalk connections

48:31throughout the city, we'll be able to continue to make all of our bus stops AODA

48:35compliant to match that.

48:37And in terms of our service level targets,

48:39there's some pieces that we also look at.

48:42So how many people are actually riding

48:46on a bus per trip?

48:49And based on that number, it can drive an expansion request for either new service

48:56or added frequencies.

48:59With that also, there's measures that say on your first hour and your last hour

49:04of service, if it hits a certain passenger load, it warrants enough demand to add one

49:11more hour of service on either end.

49:14We also look at on time performance measures, what we consider within our realm

49:19of control, we typically say you can be up to one minute early or five minutes late,

49:26we're considering you on time for pickup.

49:29We aim to never be early.

49:31We would rather, as bad as it sounds, be late because we don't want you to ever miss

49:36your trip, so we're much stricter on early.

49:40And our late is more an indication of is it construction?

49:43Is it driver and how it's operated?

49:46Is it a different factor that's coming into the route that's causing this delay

49:50rather than the actions of running early or hot, as we would refer to it?

49:57And really, it's coming up with those measures where we can look at our

50:02service and actually be able to come now and say, well, you have approved these

50:06measures for council and that based on our measures that we've chosen,

50:11this warrants future expansion into new area or new routes.

50:15And with that, Jenny mentioned the Guelph Innovation District, we called the GID.

50:22It is in the area of Victoria,

50:26Stone, Watson and York, that whole area.

50:31And it's being developed in different blocks and phases.

50:35But within that,

50:37we aim to have a certain coverage based on jobs or people per hectare.

50:42So when we look at the GID, the GID to us

50:45qualifies as having being able to service something new based on the number of jobs

50:51or houses and people that will be in that area.

50:54So some targets that we provide for ourselves.

50:59Now, in terms of where we are going this year and next year,

51:02this year, we will see a route five enhancement in the south end.

51:06It will be moving Monday to Friday,

51:10every 15 minutes from seven to nine p.m.

51:13And on Saturdays, every 20 minutes from seven to six p.m.

51:17This aligns with passenger loads in demand,

51:21connections to businesses in the south end, the demand, the growing demand from

51:25the University of Guelph and just student travel, I would say when we look at student

51:30maps and travel, Conestoga tends to spread itself throughout the whole city of

51:35living in rentals for students.

51:37University of Guelph is quite concentrated in the south end majority.

51:41They are everywhere, but mostly in the south.

51:44And I did mention that Conestoga,

51:47there will be a new express that is this photo that you're seeing here.

51:51This exact rooting that we're seeing,

51:54the Conestoga Express will stay next year.

51:57And the new route 98 is our first piece of that east-west cross town that we were

52:03discussing.

52:04That 98 speed veil, we anticipate that there's still a lot of construction that's

52:09happening on speed veil.

52:11So rather than introducing a route where we go on detour for the first two to three

52:15years of its existence, instead we're phasing in because this portion has completed

52:21construction on speed veil.

52:23So same footpath, whereas the express will have about six to seven stops in each

52:29direction, this would be all stops going into that portion of speed veil and back

52:35into downtown.

52:38Now,

52:40I figure at the end we'll kind of be able to have an open forum for questions

52:45related to TMP and FRAP.

52:47Now, a future ready action plan.

52:50We call it FRAP.

52:51It's very mouthy.

52:52So picture it like a coffee.

52:54That's what it reminds our DCAO of.

52:56So one thing that we I wanted to bring forward today to have a discussion with

53:01everybody in the Transit Advisory Committee, we were talking last year and this

53:07year of completing a mobility services assessment.

53:10Mobility services is our paratransit service and it

53:15operates right now with 10 full time employees, extra board employees.

53:20We also have contracted taxi service that is an overflow for when we don't have

53:25enough availability within our service.

53:27So we looked at this service because within our future ready action plan,

53:31it actually doesn't talk about paratransit at all.

53:34It only talks about conventional bus.

53:36And so we started doing our own assessment of the program to see how efficient is it?

53:43What changes could we be making and setting ourselves up for incorporating this

53:47into a future plan with our FRAP.

53:49So ultimately last year we went out, we spoke to our customer base.

53:53We either emailed them or sent them letters to their houses.

53:56We wanted to directly speak to our clients and understand their experience.

54:01And from this it helped inform our assessment.

54:05We also looked at comparator information.

54:07We did comparator surveys.

54:09We spoke to our mobility dispatchers to understand what is life booking?

54:13What are your complications?

54:14What do our customers have to go through?

54:17And in the end, we ended up coming out with a list of recommendations

54:22that we're looking to move forward as what we consider as quick wins.

54:26Things that don't come with budget that would be presented in a formalized plan

54:30to counsel. These are things that we can fix for our customers or our employees

54:34today and what what can we do with those?

54:37So within that, though, we were talking about the customer survey that we sent out

54:42to our clients and what their experience was like.

54:46And so today is an update on those survey results.

54:50We did say in TAC that we would be bringing these results forward.

54:53And so we wanted to share them with you folks so you can kind of get a look into

54:59what's working well, what are some of our gaps, what were some of the common

55:03themes that we have received from everybody.

55:07So our most mobility assessment, as I said, was an internal assessment that we

55:11completed and had customer feedback.

55:13We spoke to dispatchers, we did comparator research and we gathered data and analysis.

55:18So the Canadian Urban Transit Association has a collection

55:23of data that it grabs from each agency each year in May and it comes out with a

55:28fact book. So you're able to pull out every other agency's metrics on how much

55:34are they spending and operating costs compared to you, how many vehicles,

55:37how many employees do they have.

55:39And so we were able to take this and see for people who we consider our comparator,

55:43how are we doing? Are we doing better? Are we doing worse?

55:46And what does that look like?

55:48So within our users, we have 500 unique users.

55:54We received 111 survey responses, which I would say is a pretty great one in five

56:00turnout for our customer base.

56:02A lot of our customers are

56:06like part of different kinds of groups, a lot of seniors, of course.

56:11So that's why we wanted to make sure

56:14different kind of perspectives were able to come in and our application or sorry,

56:17our survey really had five major parts.

56:21Eligibility, like how did you find us?

56:24What was that experience like getting into our program or not?

56:27Sometimes we had heard from a couple who actually weren't but who had applied.

56:33Booking experience, now that you're a customer,

56:36what is it like to actually get a trip? Is it hard? Is it easy?

56:39What are our dispatchers like? Do you call? Do you use our app?

56:43Cancelations within our service.

56:4730 percent of trips are canceled last minute or a no show,

56:51which means we have 30 percent more capacity to give if we can do something about that.

56:56So we spend a little bit of time in our survey educating what cancellation impacts do.

57:01And we ask them, what do you feel is an appropriate amount of times?

57:06If you were to do this before we notify you, hey, here's your warning,

57:10we need to be more cognizant of our trips or our trip times and our cancellations.

57:16Our onboard experience, now you've got your ride, you're actually in our bus.

57:21What is it like? And after that, we also wanted to know communication.

57:25How do you hear from us? Is our outreach good enough?

57:29What can we be doing more of?

57:31So in terms of eligibility,

57:34seventy eight percent said that it was easy to find and submit in terms of barriers,

57:40finding and submitting the application.

57:42If you have a lack of internet access or printer access,

57:47the instructions felt unclear to some folks as well.

57:51Feedback on the form was mixed.

57:53Some respondents said that it was a good length and it was easy to complete.

57:57And others felt it was lengthy and complex.

57:59So when we actually look at our eligibility application,

58:03we're doing a comparator review and we have previously.

58:07Some places are as short as a two page application.

58:11We are the longest.

58:13We are 18 pages.

58:14However, there are four pages of info about our program.

58:19If you remove those, a lot of it is open space.

58:23But the content is really what we're trying to dig into when we go and look at that.

58:27So we're we're still looking into this one further.

58:30In booking experience, seventy seven percent

58:34book via our dispatchers.

58:35They call in and they book with them.

58:38Twenty three percent are booking online.

58:40We anticipate that as folks begin to continue aging and we see new users coming in,

58:46people who are in their fifties, sixties, seventies.

58:49Once they move into our service in 10 to 15 years, they're more tech savvy now.

58:54We kind of anticipate dispatching will begin to reduce itself and the app use will go up.

59:00But right now that's one of their main pieces.

59:03We book seven days in advance and a lot of people like gospel seven days ahead.

59:09As soon as our dispatch opens, they're calling and they're trying to book in their

59:13trips for the next week.

59:15Our dispatcher service was generally rated as easy and friendly.

59:19Booking online or through the app was generally easy, but could be slow and repetitive.

59:24For a place that's like wheeled trans TTC, you have so many operators that are working

59:31that when you go book, you can book same day.

59:33It's convenient.

59:34It's easy.

59:35It's not slow and repetitive.

59:37Well, well, transit, if we don't have enough people for that day that you're trying to

59:42book in, you're going to pick a time and then if it's not there, you have to go back,

59:47restart your query.

59:48Oh, it's not there.

59:49Go back, restart it again.

59:51And so we're looking in this, but we'd be altering our booking process a little bit

59:56differently where we show you a longer area because it could be you wanted to leave at

1:00:00nine, but you don't mind if you leave at 10, but you can't see that.

1:00:04And some people in this repetitive kind of nature, they choose to just stop browsing

1:00:09and they're like, you know what, I give up, I'm just going to take my car, walk,

1:00:13get someone to pick me up.

1:00:14So we're looking for ways that we can continue to improve the booking experience.

1:00:19Say almost 70 percent of people book seven days in advance.

1:00:23We would like to continue to lower the days in advance to make it more convenient

1:00:28for people to book and 68 percent had to change their plans due to unavailable

1:00:34trip times, which is a very big amount.

1:00:36So that shows us in a good way, our service has a lot of demand that we currently are

1:00:42not meeting.

1:00:45Now, cancellations, I had mentioned about 30 percent of trips are canceled last

1:00:49minute or are no showed.

1:00:50So we had asked, we explain, you know, why, but we asked them, why does this happen?

1:00:56If you're somebody who does do this, what are some of the reasons why you cancel

1:01:00last minute? So it could include I wasn't feeling well.

1:01:04I had unexpected change of plans.

1:01:06The weather actually is a very large factor,

1:01:09especially with this group of people who book with us.

1:01:12If it's bad weather, they have the availability to go on a different day.

1:01:16They today was, you know, unless it's Bingo, if they're going to visit a friend,

1:01:21they could go another day on a better weather.

1:01:23So I think a lot of things that we see in our big bus

1:01:26conventional is a lot different than when we look at our small bus mobility.

1:01:30And so we explained the implications of our canceling late.

1:01:34And many respondents didn't understand the toll of the cancellations are actually

1:01:39playing on other people when they're going to book.

1:01:41And it's they supported getting reminders before, for better,

1:01:46like before their trips so that you could cancel in advance of like, oh,

1:01:50my plans did change. Oh, I forgot.

1:01:52Whereas some people that that isn't always the case.

1:01:56We also find because of demand and it is more difficult.

1:02:00Some people circumvent our system and they book multiple trips

1:02:05because they don't know what one they want to take.

1:02:07So they'll book three, sometimes five.

1:02:10We've seen return trips in our service and then cancel late on four of them

1:02:15and keep the one that they wanted.

1:02:17So we're looking at some policies, which also were helped and informed

1:02:23through the survey of when do we that was my when do we come to you and say,

1:02:28OK, you've hit X number.

1:02:30We're having a problem now of behavior and bookings rather than, you know,

1:02:35you had a bad weather day and you wanted to cancel.

1:02:39In terms of onboard experience, positive feedback,

1:02:44staff are very friendly and very helpful for everyone's sake.

1:02:47Here, our customer rating on our mobility services, 4.8 out of five stars.

1:02:52So very happy.

1:02:54I would say our number one concern, which did come through in terms of feedback

1:02:59I've received over the years is bumpy rides in our vehicles.

1:03:02That is a number one.

1:03:04We have a different type of vehicle.

1:03:06It's essentially a pickup pickup truck chassis and then it's been converted

1:03:12into a low floor.

1:03:13We're looking at we've actually purchased two different types of mobility vehicles

1:03:17that are coming in next year.

1:03:18We've just purchased them for them to show up next year and actually go into service.

1:03:23And we're really looking forward to see customer experience and what they think

1:03:27about the new rides, consistent, inconsistent driver training.

1:03:31So there's a different need for these folks than there is on conventional.

1:03:37Very rarely do they have to secure mobility devices only upon request,

1:03:42whereas this is a constant.

1:03:45And so that's one takeaway that we're going to bring back and try and understand

1:03:49what does that mean?

1:03:51And sometimes the routing can be complex.

1:03:53It is a shared ride program.

1:03:55So it could be that you're kind of driving to four or five other places before you

1:04:00get to your destination.

1:04:03And last but not least was our communication.

1:04:05So most users learn about our changes through the email they provided for phone

1:04:10calls or by getting a letter mailed to them and their preferred methods for

1:04:15updates for their trips or for just general information from us are letters,

1:04:21emails or automated phone calls.

1:04:22So we're hoping that this can help inform new changes coming to programs and

1:04:27better communication in the future with our user group.

1:04:31So our next steps.

1:04:33This feedback helped inform our internal assessment.

1:04:37It helped build the foundation of understanding of our service,

1:04:40identify some gaps and also what we're doing well,

1:04:45recommended items for future exploration and then setting us up for future growth

1:04:51planning, so creating something that's adaptive and supportive to our customer

1:04:55needs as we move into the future as well.

1:04:59And at this point, that can open the floor for any questions related to

1:05:03all of the different kind of plans, policies and even the customer survey.

1:05:15It's a lot. We just fed you the fire hose.

1:05:21Well, thanks for that because it was kind of left up in the air when the committee

1:05:26ended and I also appreciate very much that you brought up this notion of industry

1:05:31standards because when people in the community you're talking about, oh,

1:05:35why doesn't Wolf Transit do this?

1:05:38I think this would be a good idea.

1:05:40It's always affirming to remind people that

1:05:45Wolf Transit is not just making up stuff.

1:05:47There's actually some professional standards out there based on cities our size

1:05:52that give you guidance.

1:05:56What's going to mention that for the booking, like you said, to have open slots so they

1:06:01can pick one book in front of you, like you're busy in the air, but to have all the

1:06:05open slots open, that'd be much more useful because I'm going back.

1:06:09Yeah, because I would write queries and like it would be a loop.

1:06:12You have to go back and back.

1:06:13Yeah, even for dispatchers, they were in the same at one point.

1:06:18And so we opened their availability in their window to see more so that they

1:06:23over the call could go, oh, I don't have that, but I do have this.

1:06:27And so we're looking to only for our on-demand service.

1:06:30Have we done that open?

1:06:32But for our mobility, we haven't.

1:06:33So we're looking to kind of make things consistent across our programs.

1:06:38Even our tech provider, is it used to us being so small?

1:06:42They're used to the bigger groups that they're like, well, the app doesn't really

1:06:46do that. And we say, but we need it to.

1:06:48They're like, OK, but like we didn't build it for that.

1:06:51We're like, right, but we're small and we're different.

1:06:54So yeah, you got it.

1:06:56Yeah.

1:06:57So what's the difference between on-demand and the mobility?

1:07:01So mobility, you are you have to qualify for mobility service.

1:07:06You would have to put in an eligibility application that also comes with medical

1:07:10support, depending on your age.

1:07:12Anyone over 80 gets accepted into our program.

1:07:15Anyone under would need to come with

1:07:18another application where we would review it.

1:07:21In order to be

1:07:25to qualify, you're unable to walk further than one hundred and seventy five meters.

1:07:30You can't use conventional bus service based on your accessibility and your needs.

1:07:35Wheelchair or a different type of assistive device.

1:07:40It can even be like braces or or cane walker, etc.

1:07:45Scooters.

1:07:48But ultimately, it's your your medical assessment that also comes in with your

1:07:52package that qualifies you, whereas on demand is bookable.

1:07:57Anyone here could use on demand.

1:07:59It is

1:08:01depending on what you're doing, like on a Sunday, you can go any stop within the city

1:08:06and you can trip plan between those or connect to ninety nine or go into downtown.

1:08:12Same with as we move into September,

1:08:16we're changing a little bit of what the community bus looked like.

1:08:19It was our on demand Monday to Saturday.

1:08:21Only the stops that live outside of our walk distances will remain.

1:08:25So anything over four hundred meters from a bus stop,

1:08:28those stops will stay and you'll be able to trip plan from there to a hub,

1:08:32which is what we call a first last mile connection,

1:08:36getting you into the conventional bus service hub to then transfer onto conventional.

1:08:42So really, they're a similar service in the sense of the buses are similar,

1:08:49but they're different mobility you would qualify for.

1:08:53So I'll have your hands, please.

1:08:57Yes, thank you, Jennifer, comprehensive presentation covered all the interesting

1:09:02stuff in transportation.

1:09:03I only have one question regarding the survey that you mentioned,

1:09:07like there were one hundred and eleven participants, if I'm not mistaken, right?

1:09:11Is there any plan in the future to increase this number and like have more feedback

1:09:17from citizens and then we can plan better based on that?

1:09:21Because like considering the 12 population,

1:09:26100 feedback, I'm not sure how we are sure that we are covering like different

1:09:33ideas and different users and everything.

1:09:36Thank you so much.

1:09:37No problem.

1:09:38So I think you're referring to the Mobility Service Survey.

1:09:41So they only have 500 users in total and received one hundred and eleven responses

1:09:47to the survey for our general transportation survey.

1:09:51We're targeting, I think, 2400 responses for the transportation

1:09:57demand management project that we're doing right now.

1:10:00That would be our 20 percent.

1:10:03No, that's our five percent sample size to make these statistically significant.

1:10:08And that's consistent with like a household travel survey,

1:10:12like what we do for census or transportation tomorrow survey.

1:10:18Excess, thank you.

1:10:21Still any other questions?

1:10:24Well, I know.

1:10:25Go ahead.

1:10:26I was just curious if there was any like feedback or insight on in terms of users

1:10:32of this system in terms of having to book seven days in advance, like regardless

1:10:35of capacity. So interestingly enough, we used to have shorter and this is years ago,

1:10:42I want to say like 10, 12 years ago, and it was expanded to seven days where our

1:10:47service looked different than now.

1:10:50A lot more people want that on demand experience and they want those windows smaller.

1:10:54So I can kind of see in our future that we're

1:10:59kind of wiggling down for some.

1:11:02They enjoy being able to plan further out for others.

1:11:06They want that convenience.

1:11:07It's a unique group, so it'll take some time to get them used to a new number of days

1:11:13as well, so we can't convert from seven to now.

1:11:15We're like one day ahead and they're like, what?

1:11:18So we need to do some work as well and engage them properly, leading up to any

1:11:24changes that we see, but for a lot of like comparators and other agencies,

1:11:31AOD, AYs, you should be able to access a trip anytime you want.

1:11:36Conventional, as long as the bus is running and it is not extremely full and you

1:11:41can't get into it, you're able to get out of get off your bed, get off your couch,

1:11:45go catch one like that.

1:11:47And so mobility service long term needs to be able to get there too.

1:11:51At the same time, you need to provide the exact same access to all types of users

1:11:56and abilities.

1:11:59Question about what we can and cannot bring forward here.

1:12:02Are we allowed to make suggestions about the design of bus stop markers themselves?

1:12:07Not the shelters, the markers, the boats.

1:12:11So the info post at the bus stop?

1:12:14The info post with the visibility specifically.

1:12:17Like this thing, this is the bus stop.

1:12:18Yes.

1:12:19Yeah.

1:12:21I mean, to me, and correct me if I'm wrong, Garrett,

1:12:25we don't go into the operational like the day to day, but I feel like in terms of

1:12:29a wayfinding strategy or other kinds of things like that, I think that that will

1:12:33qualify in terms of like a little more strategic or community based, right?

1:12:38Yeah, 100%.

1:12:39You can bring that forward if you have plans to bring that forward and get feedback

1:12:43from the committee.

1:12:43Alternatively, when we get a little bit further into it,

1:12:46you could recommend that that be added and then staff could be there to support

1:12:49with questions and stuff like that, just to have a discussion to provide feedback.

1:12:53Not saying it will lead to anything because they may not have it in a work

1:12:56plan, so I'd recommend working together, but there are multiple avenues to have

1:12:59that discussion.

1:13:00OK, thanks.

1:13:01I will say Rewind 2017.

1:13:06Guelph Transit didn't engage anybody.

1:13:08We did think a lot differently back then and we just removed all the info posts

1:13:12and it didn't go well.

1:13:13And then we put them all back.

1:13:15And we're looking to see truly we're kind of starting in talks right now of

1:13:20coming out to everybody like in the public and engaging everybody and going like,

1:13:24what do you actually need?

1:13:25Like, is this the right look and feel?

1:13:28Does it include all the information?

1:13:30Is it overkill?

1:13:31Like, if you've come to the bus stop, you already knew where you had to go,

1:13:35which means is that you just showing up and you want the gut check that you're in

1:13:38the right spot or do you really need a full schedule that shows you 90 different

1:13:42things? So we're looking.

1:13:45This year, I believe to come out.

1:13:48So keep your eyes out because we'd love to hear.

1:13:51And that will most likely also come into one of our TAC meetings to come and engage

1:13:55you on either what our findings are or even what we're going out to ask everybody.

1:14:01So yes, keep your eyes open for that.

1:14:06So ideally is your goal for the mobility transit for to do like book same day?

1:14:12Eventually, is that your end goal?

1:14:13That is the goal.

1:14:14Yes. Same with on demand.

1:14:15Right now, on demand is also seven days in advance.

1:14:18So if you have a holiday one week ahead, you can start booking in to the stock.

1:14:22So ideally, as we move forward, we're looking to get like literally on demand.

1:14:27So we feel trans.

1:14:28Yes, you got it.

1:14:32OK, so

1:14:35before we adjourn the meeting, actually, we have one very important item is to elect

1:14:40our chairs and white chair for this committee.

1:14:43So I would like to invite members to self-lomiting yourself or you can

1:14:47nominate someone or the members to be the chair for the chair first.

1:14:52And then we will vote for the vice chair.

1:14:55And what we will say is if anyone has any questions about what a chair or vice

1:14:59chair does, we'll have to answer those.

1:15:00But now it's on to one point to.

1:15:07I'm going to point to you.

1:15:08I'm sorry.

1:15:14Confession time.

1:15:17I did it for a while and Eldridge has been vice chair for a while.

1:15:23But I also want to say this is a really good opportunity,

1:15:27especially with backup from the clerk's office, if you want some experience

1:15:31chairing, because you can't screw it up because it's going to be there's going to be hell.

1:15:37All the pressure.

1:15:39Well, we were flying by the seat of our pants before.

1:15:42Like at one point, we were the administrators before.

1:15:45So it's good.

1:15:45You guys are here now.

1:15:46Thanks for that.

1:15:47So appreciate that.

1:15:49And thank you.

1:15:49And we will always have one of our staff here at least supporting.

1:15:53What we can say is if there's no interest right now, or maybe we'll have

1:15:56questions or want to think it over, we don't have to finalize that today.

1:16:01What we would do is we would add that to the start of the next meeting and we would

1:16:05finalize that before we get into any committee business.

1:16:08OK, so if there is no interest, although I'm seeing a couple of hands of

1:16:13days myself, we have two right here.

1:16:16We got three of the standards committee, these two rotators.

1:16:20So if we sort of something we do, what we will do is

1:16:24the person who becomes chair or vice chair now will be appointed until November

1:16:29twenty twenty six.

1:16:30That's when all of your appointments expire anyway, because that's the end of the

1:16:33term of council. OK, you're reappointed next year.

1:16:36We would do another chair following that.

1:16:38And usually we do them for a year.

1:16:40OK, this one's unique just because of the timing.

1:16:42So it's about a year and a half.

1:16:43But yeah, we usually rotate them one per year.

1:16:48So I put it up again.

1:16:50So I put my hands up for chair.

1:16:52I was the vice chair.

1:16:53OK, let's do chairs first.

1:16:55Only one. That was my plan.

1:16:57OK.

1:16:59I can do chair to you.

1:17:00I don't I put it forward to find other.

1:17:03It's up to you guys.

1:17:05I don't want to drop you.

1:17:06I guess.

1:17:10OK, so you would.

1:17:11OK.

1:17:12Yeah, chair.

1:17:13OK, so what we have to do is we have to actually move and pass a motion in that

1:17:18regard, so help me.

1:17:21Sorry, I apologize.

1:17:22Let's all get it.

1:17:23We'd like to move to.

1:17:25Yeah, would you like to move the motion that you're chair chair?

1:17:28Yeah, you moved the motion.

1:17:30OK.

1:17:31And then we need a seconder.

1:17:33Harry, yeah, thank you.

1:17:35And then what we would do is we would ask anyone opposed to the motion.

1:17:41So I don't see any opposed to the motion.

1:17:43Kerry, OK, yeah.

1:17:44And then for the vice chair, vice chair,

1:17:46Eldridge, Eldridge, would you like to move the motion?

1:17:49So I would say the seconder.

1:17:52OK, so maybe I'm telling you.

1:17:57Yeah, then.

1:17:59One, two, second.

1:18:00So I'll anyone against.

1:18:04OK, this motion Kerry, thank you.

1:18:07So we have chair.

1:18:10So, would you like to adjourn the meeting?

1:18:14If I order people to move first and then and in my day and I never do second and

1:18:20vote for that, thank you.

1:18:22Well, you adjourned the meeting and you in my one to move first.

1:18:28I'm first to adjourn the meeting.

1:18:30Yeah, thank you.

1:18:32Second.

1:18:32Yeah, second.

1:18:35There's always a seconder for adjournment.

1:18:39So you adjourned.

1:18:40Oh, thank you.

1:18:41So thank you very much.

1:18:42And the next meeting will be on the 17th of July.

1:18:47Thank you very much.

1:18:48Thank you.

1:18:50You're great.

1:18:51Thank you.

1:18:52You're very much.

1:18:54Well, the engineers will eat this.

1:18:57And we're excited.

1:18:58Oh, yeah, we're like both first.

1:19:00Anytime someone has stuff that's like this.

1:19:03Running out to get candies and treats and pastries and.

1:19:07Yeah, I still hope the bubbly in my back.

1:19:11Bye.

1:19:12I think I'm your agenda items.

1:19:16If you want to add any in for next July.

1:19:21I mean, this July.

1:19:24Bye.

1:19:28Yes, very much like the two meetings to have.

1:19:31Yeah, exactly.

1:19:33It's going to be well, Allen, now all of that stuff.

1:19:36So you don't want us like we're not in topics.

1:19:38That's a lot of hardest thing before truly was making the motion.

1:19:43Yeah, we'll write the wording.

1:19:45And then we do something like I don't know what we're supposed to say.

1:19:49And we like already we come in and we rewrite them of like what we think it would

1:19:53be and then try and work with.

1:19:55But it was complicated when you don't know how to make motions properly.

1:19:59Right.