Council Orientation and Education Workshop

11:28Good evening everyone. It is 6.09 p.m. on February 19th and thank you very much for joining our

11:36Council Orientation Education and Workshop meeting. I will officially call the meeting to order

11:44with official regrets from Gibson, Klassen, Alt, Billings, and Downer. And with that,

12:00let's rise to sing Canada. Thank you. Just a moment of silent reflection as we continue.

13:35Great. Thank you. Thank you everyone. It's our territorial acknowledgement now as we gather,

13:54let us take time to reflect on our privilege to live and work here in Guelph, a city built over

13:59rich indigenous histories. We're guests here. We should reflect upon the responsibility to care

14:03for this land, the people who live here today, and the generations to come. If our actions today

14:08can move us towards reconciliation, we should take pause and make those decisions with intention

14:12and gratitude. This place we call Guelph has served as traditional lands and a place of refuge for

14:18many peoples over time, but more specifically, the Anoanarok and the Hone Shoni. This land is

14:24held as the treaty lands and territory with the Mississaugas of the Credit First Nation. And Guelph

14:28lies directly adjacent to the Haldeman track and is part of a long-established traditional hunting

14:32grounds for the six nations of the Grand River. Many First Nations, Inuit, and Métis people

14:38who have come from across Turtle Island call Guelph home today. And with that, is there any

14:44disclosure of pecuniary interest, any general nature thereof for the workshop item in front of us?

14:50Seeing and hearing none. Thank you very much for joining everybody. This is something that,

14:58you know, this issue kind of started to pop up a little bit, I think, last year. And then I was

15:06pleasantly surprised and thankful talking to Terry, to Jane, some other staff. They were kind

15:13of already here. They were already kind of working on, you know, trying to establish some new guidelines,

15:19some new opportunities, I guess I could call it that, in regards to construction and improvement

15:26programs for that throughout the city. And, you know, they really thought that it might be a great

15:32idea to hear from us through a workshop lens, as they also do all the other engagement that they'll

15:39do as they continue to work on this type of a topic. So I just want to start by saying thank you to

15:44staff. I know there's many others here, so please forgive me, it's all of you. I just know I originally

15:50kind of talked a little bit more to Jane and Terry. And so thank you for your leadership on this.

15:55And I think that it's a ripe time to be talking about this kind of stuff, especially not in the kind

16:02of the heat of, you know, the season, as we all know, there's only two seasons in Canada,

16:08winter and construction. I would get that dad joke out of the way right away. And then I think all of

16:16us, all of us for sure, I mean, I look around the room, I could see like, I know Rodrigo, Aaron,

16:22you as well, Dominique for sure, too. Like, we often sometimes get some feedback from like,

16:28impacts of construction and impacts like to businesses or other people and stuff like that

16:32as well. So like to have these type of opportunities. Councillor Kerrion, thank you. Welcome.

16:40To have these opportunities to kind of get some ideas on the floor for our staff to take away,

16:46to see if there's anything that we can can be done from a city perspective, I think is really great.

16:51So thank you again. Thanks for letting me kind of kick off with some remarks there,

16:55from my perspective. But I will turn it over to you, Jane, and go from there. Just as I've done

17:01in every other workshop, the formality is probably just a little bit less than what we normally would

17:10have. So I'll just state it out loud right now. No, no through the mayor, through the like, don't

17:15worry about that. We're all here to kind of work together and give some ideas. So but I do want

17:20you to respect whoever has the microphone from a staff perspective for questions and back and

17:25forth and stuff like that. But don't worry about the whole through the mayor kind of stuff today,

17:29because we're going to just work that way. Okay. Jane over to you. Thank you very much.

17:35Great. Welcome. Thank you, Mr. Mayor. Council, executive team, staff, and guests that are joining

17:44us tonight. So we just want to thank you for coming here tonight. I know everybody's busy,

17:48but this is to learn about our construction and Guelph. There'll be lots of construction in the

17:53coming years in Guelph due to the growth that's coming, but also as we look after our city as it

17:59ages. And so we're here today as part of our commitment to improve Guelph's construction

18:03service delivery. That includes how we educate and communicate about the construction work that we

18:08do. So tonight you'll get a chance to learn about the behind the scenes work that goes into planning,

18:13designing, and executing a construction project. So I hope that you walk away from this workshop

18:19with more information about how the city does construction and a better understanding of the

18:24complexities of building this city. You'll have a chance to ask a lot of questions of staff.

18:30And also we want to hear from you just to share with us some of your pain points and some of the

18:34things that you are hearing as we go, proceed with construction in your wards. That information

18:41will be helpful for you. We also want to know what information will be helpful for you to know

18:45as a counselor as you are getting questions about construction that happens in your area.

18:49So I'm happy that you're here to participate and please take advantage of this of this unique

18:54opportunity tonight. So as we go through the agenda, we'll have a chance to introduce the team.

19:05We're going to talk to you a little bit about our workshop goals. Talk a little bit about linear

19:09capital construction in Guelph and the capital and improvement program. We want to set the stage

19:16in terms of how tonight's going to work and how the stations are going to work. And then we're

19:20going to have an interactive discussion about what you heard. And we can share some ideas about

19:26you know what you heard, what you are hearing, and what ideas we might have as well. So looking

19:31forward to that. So I'll be back at the end just to conclude on just to summarize some of the things

19:38that we have heard. But in the meantime, I'm going to turn it over to Mr. Gaiman to introduce the team.

19:50Okay. Thank you, Jane. Good evening, Mayor Guthrie and Council. I'm Terry Gaiman, the City's General

19:56Manager of Engineering and Transportation Services and City Engineer. And I'm very excited to be here

20:00tonight with this opportunity to educate Council and the community about linear construction

20:05in Guelph. And I say linear construction because tonight we are not talking about constructing

20:10things like new buildings, something like the South End Rec Center, for example. But instead,

20:15we're focusing on the linear construction or simply known as sort of the roads and pipes type

20:20construction. And the timing of tonight's workshop is intentional. A staff are gearing up for the

20:262025 construction season that is set to start later this spring once all of this snow melts.

20:32We are in a time of constructing new housing enabling infrastructure,

20:36as well as reconstructing old infrastructure. Each type of construction is incredibly important to

20:42the vitality of Guelph and is critical for the City's future success. And each type of construction

20:47presents many challenges that rely on excellent staff to deliver the capital projects. There's

20:52so much going on and it takes a real team effort to deliver it successfully. So I'd like to take

20:57a moment to introduce some of the construction team members who are here with us tonight. So first

21:02off from the Engineering and Transportation Services team, we have Reg Ruswarm, Steve Anderson,

21:07Kyle Gibson, Crystal Kaminski, Paul Hutchison, Steve DiPietro, and Colleen Gammie. And I should

21:13say a special thank you to Crystal for helping organize tonight's event. And we can't do construction

21:19successfully in ENTS alone. So we're thrilled to be joined by some of our internal partners.

21:24In the audience here, we've got joining us for the station's nectar type of coppola from

21:27Environmental Services, Doug Godfrey from Operations, Katherine Galley and Stacey Hare from Strategic

21:32Communications and Community Engagement, Christine Chapman from Economic Development and Tourism,

21:37Courtney MacDonald and Laura Catalano-Brags from Transit and Shana O'Dire from Finance.

21:43I'd also like to acknowledge the support of the city's executive team and they provide the

21:48delivery of our construction program. And tonight, ET will be moving around the stations as well to

21:53hear the various conversations, help answer your questions and learn more as well.

21:58Before we keep going, so there are just a few housekeeping items and a few moments,

22:01we're going to be splitting into some smaller groups, which will provide you an opportunity

22:05for education and conversation about a number of different topics. We're going to move in groups

22:10to four different stations for about 20 minutes per station. It's meant to be informal in nature,

22:15so that you can ask questions and get all the information that you're interested in or ask

22:20anything that's sort of been on your mind as it relates to sort of the topic in that area.

22:26Once the stations are done, we're going to come back together and reflect on what we've learned,

22:30and then we'll hear closing remarks from Jane. In terms of workshop goals, so there's a few things

22:37we want to accomplish tonight. First, we want to educate council and the public as it relates to

22:41linear construction. So we're going to inform you about how the city plans, designs and constructs

22:46the linear infrastructure, including how we support residents and businesses, how we provide

22:50customer service and how we continue to communicate and plan to improve our communications. Second,

22:55we want to build trust and relationships. So tonight, you get a chance to get to know us a

22:59little bit better and learn more about the expertise that goes into construction programs

23:03from the various staff in the various departments of the city. Third, we want to hear from you

23:07and hear your feedback. We want to know how we can help council as you work to inform the community

23:12about construction and golf as you move into the spring and summer seasons and your inboxes

23:17start to fill up with questions. And lastly, we want to explain how it's all connected to

23:22some of the important things we're doing in the city, things like housing, things like affordability,

23:25so that you have a strong sense of how construction and the improvements that we have planned

23:30connect all of those things together for golf. So I'd just like to take a moment here to provide

23:38a bit of general information about construction before you get into the specific stations.

23:42First, again, we're talking tonight about construction of things like roads, water mains,

23:46sanitary sewers, storm water sewers, ponds, those types of things. We're not talking about

23:50vertical infrastructure, towers, buildings, that type of stuff. These items are collectively known

23:55as linear infrastructure and they combine to provide the services that golf residents and

23:59businesses use every day. As golf approaches its bicentennial, the idea of linear construction

24:04is certainly nothing new. The city has been built for generations by engineers and construction

24:09experts to create a wonderful community that we have here today. But we don't do this work alone.

24:13As I've mentioned, we work closely with many of the city's departments, departments like planning

24:17and building, economic development and tourism, operations, transit, finance, environmental

24:22services, emergency services, legal, and so many more. Our work is designed to meet engineering

24:28industry standards and best practices as well as provincial and sometimes national standards.

24:33And we are also a heavily regulated industry. So much of what we do requires strong regulatory

24:38compliance practices, permits, and approvals. And as we prepare for the future, we're both

24:43constructing new, housing-enabling infrastructure as quickly and reliably as we can, while we are

24:48also managing risk to existing public service through reconstruction of old infrastructure,

24:53which we often refer to as infrastructure renewal. And over the past almost 10 years,

24:57we've been talking to Council about infrastructure renewal practices that have been matured through

25:01the city's asset management program. The asset management program helps us better understand

25:06what we own, what condition it is in, and so that we can prioritize and balance infrastructure renewal

25:11needs with growth needs as we prepare things like city budgets for council consideration.

25:21There's also a lot of strategic alignment between construction and the city's goals.

25:25WALF's linear construction program delivers the city-building infrastructure that is used

25:29by the community every day, and we need to construct infrastructure to support our housing

25:33pledge, and we need to do it effectively to support overall affordability and wealth.

25:37Because of these strategic considerations, City staff have prepared a construction improvement

25:42program that is kicking off later this year. And I'm very excited about this program, as it's going

25:47to ensure that city construction practices are adapting to the challenges we are collectively

25:51facing today so that we can get things done faster and better. So why have construction

25:57improvement program? First, we need a construction improvement program now more than ever because

26:01the city has a $2.3 billion capital investment in the forecast for the next 10 years, and just in

26:07engineering alone, we're poised to deliver on nearly a billion dollars in capital construction.

26:12Much of that work is required to support growth, master plan projects, as well as to reduce risk

26:18associated with our $360 million infrastructure backlog as presented through that asset management

26:23program I mentioned. And to be successful and provide excellence in community service,

26:27we need a cohesive and intentional plan for how construction is going to be delivered better.

26:31Construction needs to support housing and affordability quickly. Construction needs to

26:35minimize impacts for residents and businesses through exemplary customer service and communications.

26:40And the images on the slide depict the essence of what the construction improvement program is,

26:44including sort of six key pillars, customer service, communications, relationships, education,

26:51faster delivery, and project delivery, which is how we'll ensure quality control for Guelph.

26:56And that education piece is really why we're here tonight, to get started on that journey.

27:01And as we build the program, we've already compiled a list of over 60 ideas we're considering

27:05working through to get at the construction improvement program goals that you see on the screen.

27:10So I hope with that overview of construction improvement, that gives you a sense of,

27:14I mean, the idea that Guelph is in good hands as we keep working hard to deliver this linear

27:18capital construction program. Okay, with that, we're going to jump into the more interactive

27:25portion of the evening. As a reminder, we have the four stations I mentioned, and you're going to

27:28spend about 20 minutes at each. Questions are encouraged. They're welcome. Please take advantage

27:33of that, like I say. We've split you into groups, and we're going to start you at a station, and

27:38we're going to move sort of clockwise around the room. And when you hear Steve's timer,

27:43Steve, do you want to wave to everybody? Steve's timer.

27:46That's when you'll know to move to the next station. So once we've gone through all four

27:51stations, we're going to come back together as a group like this, and we're going to get you

27:54through a bit of an interactive online exercise so we can kind of debrief together and talk about

28:01some of the things that stood out to us. And then we'll hear some closing remarks from Jane. And so

28:05that's that's how the rest of the night's going to go. In terms of the workshop stations, we're

28:11going to have over here by the hard hat. Can you hold the hard hat up, Reg? People might not be able

28:15to see it. By the hard hat, that's going to be our capital project planning and design

28:20station. That's going to be led by Reg. And we're going to start with Councillor Kate and

28:26Gawler in a Rourke at that station. The station behind you is going to be our customer service

28:34communications and relationship building station led by Crystal Kaminski. And I think we've got a

28:41pylon there, Crystal. That's the pylon station. Okay. Councillor Chu and Mayor Guthrie, you're

28:45going to start at that station. To our back left, that's our traffic management station led by Steve

28:53Anderson. And at that station, the remaining Councillors Richardson, Coron, and Busatil,

28:58you're going to start at that station. We're going to leave this station up here sort of blank to

29:02start so that you sort of rotate all the way through. And everyone kind of gets through

29:07Reg's planning and development station before you hear about the actual construction. So there's

29:11a bit of a sequence to how that will work tonight. Okay. So that is it in terms of how we're going

29:18to move through it. Hopefully you don't have any questions and we can head to the stations right

29:23away and get started. Okay. I'm going to call the meeting back to order up here. I guess the meeting

2:03:18technically is still in order. But everyone take their seats. Okay. Thank you very much,

2:05:47Mayor Guthrie. And welcome back everyone. I hope you enjoyed the stations that you just went

2:05:52through and that that was valuable time to you. We've planned something a little different now

2:05:57for the next few minutes to help us kind of wrap up the evening. So we've got a bit of an interactive

2:06:04discussion we'd like to try here using a tool called AHA Slides. So it's going to be a bit of an

2:06:09online interactive board. So we're going to be posing a few questions and you're going to be

2:06:14able to answer those questions using your phone. And so the way that you join is through QR code

2:06:21that was given out. You should have it beside you so you can scan the QR code and go ahead and

2:06:26enter into AHA Slides. If anyone is having difficulty, Crystal can come around maybe and help a little

2:06:31bit and as well. Or if you're having, maybe you don't want to use your phone and you want to just

2:06:36participate live, you can also participate just by putting your hand up or speaking through the

2:06:41council microphone to answer the questions as well. But what we'll do is we'll go through the

2:06:45responses on AHA Slides and just have a bit of a conversation here. If you do put your hand up,

2:06:50we can also get Kyle to enter the answers in for us because what we'll do is we'll take these answers

2:06:54back. They are recorded for us. I think it's a bit of an Excel export so that we have some data from

2:07:00the conversation. So that's what we're about to do. So if you can go ahead and get yourself

2:07:06sort of in there and maybe just by show of hands when you're ready.

2:07:11Okay, we've got almost everyone. Just Councillor Boussatou and Karan, I think.

2:07:38So I think I see eight participants in there, Crystal. Okay. Oh, Kyle and Kyle's in. Okay,

2:07:49so do we go to the first question? Okay, great. All right. So you certainly heard a lot of

2:07:56information today. So what we're asking you just straight off the bat here is what stood out to

2:08:01you and you can put in one word answers to whatever it is you can put in as many answers as you

2:08:06like. So we'll give you a minute to do that and then we'll just have a bit of a debrief on that.

2:08:50Okay, starting to see some answers come in here. Raj has a cool tool shirt. We always

2:08:57appreciate that feedback as well. We'll go for another 20 seconds maybe, 20 more seconds if

2:09:04you want to add anything else in and then we'll just go through it real quick. Looks like people

2:09:17are done. Maybe one last one's going in. So while that last answer is coming in, so just quickly,

2:09:26types of feedback. So the things that stood out were around how complex construction planning

2:09:31and management process is to see the complexity item again in the box beside it. It's more complex

2:09:38than people realize, but there's cool tools coming, i.e. we're working to improve how we deal with that

2:09:44information and complexity. We have an extremely knowledgeable staff. Thank you. We certainly

2:09:49appreciate that. Upcoming changes to residential communication, inter-departmental communications,

2:09:55those kinds of things. So lots of good stuff of course. We like Cospin, Raj's cool t-shirt,

2:10:00that is great, the tech, those things come again. Does anyone want to elaborate on anything that they

2:10:05added in response to this in terms of what stood out to you today on council? Okay, great. Yeah,

2:10:21I think certainly a takeaway that we hope you gained was that it is complicated. I don't know

2:10:26if we actually ever rolled out the drawing sheets, Reg, but you can certainly do that for you as well

2:10:31so you can get a sense of just like the level of information that goes into a detailed design,

2:10:34but there's a lot to it. We want you to know and sense that there is a lot to it. There's always

2:10:38an answer for whatever it is that you might be seeing or that your constituents are asking.

2:10:43We do have those answers for you and so that's an important takeaway for you all this evening.

2:10:47Okay, let's head on to the next question. It's a bit of a two-parter so you can kind of answer

2:10:55both sets of the questions in here if you can, but in terms of what surprised you that you

2:11:00learned about tonight and what reassured you that you learned about tonight. Yeah, go ahead if you'd

2:11:49like. Okay, so as these last ones are coming in, so it looks like someone entered with not knowing

2:12:02that have your say is an option that can be used during construction projects to obtain feedback.

2:12:06So certainly a tool that you can share with your constituents in terms of how they can connect with

2:12:11the city, how they can provide thoughts and information in a good way for us to track

2:12:15and bring that information in. Someone was surprised and reassured around the real-time

2:12:20traffic data that we have. So just a good sense of the information that is at Sassafingertips,

2:12:25the way that we plan out and execute detour routes and work with partners like Intransit

2:12:32to make sure that we're working hard on getting people moving around the city.

2:12:37Reassured that businesses are getting lots of notice, I think certainly that's become a focus

2:12:42over the past few years for the city and just around again partnering with economic development,

2:12:46tourism staff and just working to make sure we know construction is disrupted. So how do we make

2:12:51sure we mitigate it as much as possible, whether that's timing access requirements, maybe it's a

2:12:57delivery that's coming in that day that we can work with our contractors to ensure that businesses

2:13:01getting that delivery. Those types of little things can go a long way. Maybe there's other ways that

2:13:06they can get connected through social media and different opportunities like that. And certainly

2:13:10you might have heard around our downtown mitigation tactics and the different things that we're

2:13:14trying there for some of the more tier one style projects that the city has going on as well.

2:13:22Someone's answered, the lead up to shovels in the ground is intense. So there's a lot of work

2:13:28that goes and I think you might have heard Reg say something like it takes somewhere in the three

2:13:31to five year range before we're actually at construction by the time you've master planned

2:13:35out a project, gone through the preliminary work, gotten into the budget conversation, gotten into

2:13:40design, maybe you need to move utilities, maybe you need to acquire land. There's all kinds of

2:13:44things that may go into getting to that moment where a shovel does get in the ground and sometimes

2:13:48those things are foreseen and sometimes they're unforeseen as you get into the details of a

2:13:53project and sometimes that can certainly challenge the project schedules. Building internal champions

2:13:58I see up there, that's a good one in terms of just making sure we're working hard, we're mentoring

2:14:03our staff, we're transitioning the work and getting the full time. That capital program

2:14:07resourcing strategy was certainly a big benefit that council approved a few years back in terms of

2:14:12bringing in the right talent to deliver these big, high important infrastructure projects.

2:14:17Couple others just to reflect on quick, does anyone else want to just comment on any of

2:14:21theirs out loud? I'll just ask that one again just in case there's any takers this time.

2:14:31All right, don't be shy. All right, okay great, but we'll take this one with this one back as

2:14:36well and just to make sure we've kind of captured this data and can also help as we look to our

2:14:40construction improvement program. What are those ideas? What is that feedback that we're hearing

2:14:44as we kind of just build out where does that type of work take us as we move forward? Okay,

2:14:48let's go to the next one. This is the last one I believe, Crystal. So last question for you

2:14:53and then we'll have Jane come back up and sort of wrap the night up for us. So with what you saw,

2:14:59with what you heard, with what you learned today, the last question is what do you need to help

2:15:04champion the city's approach to construction with the community? So what else is there that we can

2:15:07help with when we're working with you to help you manage the construction communications and

2:15:15customer service levels with the residents and businesses of the city? Communication, communication,

2:15:21communication, yep, noted. We are certainly aligned in our view on improving and expanding

2:15:32our communication approaches. Better real-time updates on how far construction projects are

2:15:37along, sort of that ongoing piece to it and I think I'd heard feedback during this around the gap

2:15:42between public touch points and when construction actually starts and sometimes those can be years,

2:15:49so maybe there's more opportunities to kind of get projects alive again and so certainly heard

2:15:53that one as an idea for a gap that we can look at closing. More advanced notice, certainly again,

2:15:59residents, businesses and I think the neighborhood turnover concept came up a few times too, so

2:16:03that's an interesting one for us as staff to kind of take away in terms of who's informed and who's

2:16:07not maybe. Updates and estimates when construction will finish and when delays happen, yep, certainly

2:16:13in Guelph.ca's class construction is a good tool for getting the latest information. Social media,

2:16:19I think you had a good conversation in the corner over behind Council Richardson today around

2:16:25all the things that our communications experts are helping do in terms of construction and that

2:16:30the tactics and standard operating procedures that our project engineers and project managers are

2:16:34all getting so that we can be a bit more consistent from project to project on the experience and

2:16:39level of service that's coming out of the city. Reinforcement on why the project is needed,

2:16:45lots of information on timelines, keep counselors in loop, yes, embrace counselors as part of the

2:16:49engagement and communication plans, provide canned info that we can absolutely and we're

2:16:55certainly I think trying to improve the frequency at which we do that and then just be frank and

2:17:00honest, don't feel pressured as staff expectations right away, but don't be too corporate excuse me,

2:17:08utilize counselors, navigate relationships and customer service experience, it's great.

2:17:12Be brave, tell us when they ask from the residents they're just not doable.

2:17:15College as an example, yes, we certainly are not always going to be able to satisfy everyone,

2:17:23we'll just say again, we know it's disruptive, it's being done for a good reason, I think that

2:17:27message has landed well with people, they all know they need water, they need sewer, they need roads,

2:17:34these things are critically important, they were essential infrastructure pieces during COVID,

2:17:40all of that came through very well, so those are good reminders for us.

2:17:47All right, and then we're going to wrap this up, use humor, video, empathy, more tactics, more

2:17:53playful communications and it looks like there's maybe one last one coming in, okay, it went away,

2:18:01all right, we'll pause it there, I'll ask one more time, is there anyone who wants to elaborate on

2:18:06anything that they put up on the screen? All right, perfect, thank you very much for that,

2:18:15that's really great feedback for us to take away, we've got it as a recording so we can have a kind

2:18:19of good debrief on it, so I appreciate that, appreciate your energy tonight and we'll turn it

2:18:23back over to Jane. Great, thanks Teri and thanks everybody for participating today, so what was

2:18:29really interesting today for me is that we actually had to force you to move from your stations,

2:18:33because you were getting so engaged and involved in all the discussions, that was really great and

2:18:37we really appreciate that. As mentioned, I'm hoping that you have a little bit of a window

2:18:43into our world, we love construction, it is very complex though, there is a lot of different moving

2:18:48parts and as you've noted that we're not going to make everybody happy all the time, it is disruptive,

2:18:55but the more you can understand that, the more you can help us communicate that out too, I think

2:18:59what I heard at every station was communication is key, we really appreciate the fact that at every

2:19:05station you're willing to help us get the word out and part of that can be started with Teri's

2:19:11team, they're going to be coming around to you again with board specific projects, I know that was

2:19:15a big hit last year as we were going through what's going to be coming up, just so you can know what

2:19:20to expect, timing on things, that you have some information ready at hand that you're going to

2:19:26be able to tell your constituents, but also that's helpful for us too, if there's something specific

2:19:32we need to know, we can build that into our plans too, so we heard the feedback from that and we

2:19:38are coming back and it's just going to get better every year, so I just want to thank you for that.

2:19:43I want to thank you for your time today, I know everybody's really busy, I know these are long

2:19:48days, but all the information that you've given us today is going to be really valuable to us

2:19:53going forward and also thank you to the team here today, to the engineering team and all everybody

2:19:58that's come here too, all the staff that's come here to support us, there's a lot of work that goes

2:20:03into these workshops, but the information that we get out of it is invaluable and you're going to

2:20:08see the value of that as well as we go forward, so thank you for that, so with that Mr. Mayor,

2:20:14we're done, so okay, good night everybody. Thank you, so yeah just on behalf of Council,

2:20:20oh sure, sorry about that, there is no motion to receive, it's just a motion to adjourn,

2:20:29so I'll take that from you and I know you'll second it, right? Okay, so just before I call

2:20:33the vote, I just want to say thank you very much to staff and just to Ditto to what Jane just said.

2:20:40I, embarrassingly maybe, I would just say that maybe Leanne, you and I, like I mean we've been here

2:20:51a while, right? I learned a lot tonight, which I'd kind of known some of this prior because it's

2:20:57really great to know about this stuff and so I just want to say thank you very much for doing,

2:21:03it might almost be a little bit of a takeaway, like even some of what was happening tonight

2:21:07for even Council orientation as an idea for when new councils are come, like make that a part of

2:21:14part of the entry for new councilors, new mayor, whatever that comes on board to kind of understand

2:21:19some of this kind of stuff, so I would just encourage staff to, as I know you will, to take

2:21:27some of this feedback back to try to see about implementing it. I think we're in a safe place

2:21:35here too where you can like take a risk and if there's a fail, like we should be like, okay,

2:21:41it's okay, like we should all be like, you tried a new communication tactic or you tried something

2:21:46new or whatever and maybe it worked or maybe it didn't, but at least it shows that we're trying

2:21:50some kind of the new stuff and we'll kind of have your backs on that if you tell us up front,

2:21:55hey we're going to try something new, let's see how it goes, I think that's fair and then you know,

2:22:00if there's anything that is council related to make changes that you think of, like you know,

2:22:06try to bring them back as soon as possible if you need a vote, like a lot of this is

2:22:10quite operational and administrative for sure, but if there is something in your plans that requires

2:22:17us to actually change something, like please bring it back and let us, you know, hopefully,

2:22:22you know, approve the recommendations, whatever they would be, to do some of the work that you

2:22:26might need to do and we can definitely point to this workshop opportunity and stuff that comes out

2:22:31over the next little while, some of our residents that might have some inquiries because I feel

2:22:36much more informed about the stuff that we heard about tonight, so thank you, thank you very, very

2:22:42much, I really do appreciate it, so it's been moved and seconded for a story, did you want to say

2:22:47something before adjournment? Your worship, there is a report 2025-36 and there is a recommendation

2:22:54to receive. See that on my agenda anywhere, let's go to the clerks. Thanks, Mr. Mayor, and

2:23:06there is no harm in receiving, there's no requirement to receive tonight, correct? Yeah, yeah,

2:23:11normally we don't do any motions at all at workshops, I think it's best to keep it consistent that way,

2:23:16that we just never, never do that, so with that you've adjourned, you've seconded, I'm going to

2:23:22call the vote, is anyone against adjourning? Nobody, enjoy your ride home, hopefully no detours.

2:23:30Thank you very much.